Onsite Customer Service Representative

Customer Service Representative Build Your Future, Strengthen Communities – Grow with CIMS One of the fastest-growing HOA management companies in Northern California is looking for a full-time Customer Service Representative to join our team onsite in our San Ramon office! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service — come join our team! Learn More About CIMS: Why Work at CIMS? At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities! The successful candidate will be responsible for providing customer service to multiple homeowners’ associations. This is a full time, in-office position based in San RamonMonday-Friday, 8:00AM – 4:30PM. The pay range is $22 - $25/hour; direct experience is strongly preferred. How You'll Make an Impact Answer and resolve inbound calls and email correspondence with professionalism and a customer-first approach Coordinate and monitor work orders for community maintenance and repairs, ensuring accurate tracking and proactive follow up. Track and manage architectural applications submitted by homeowners Manage building key/gate remote distributions Prepare reports, bid documentation and other material. Compose and type routine correspondence to residents, service providers and other parties Type, distribute, and track monthly violation letters Respond to inquiries and requests from residents, realtors, mortgage lenders, title companies and owners regarding resale information, insurance matters and miscellaneous requests other than financial matters Drive to the post office, as needed, to mail client correspondence What You Bring 2+ years of customer service experience Excellent verbal and written communication Bilingual is a plus High school Diploma or Equivalent Adept in Microsoft Office 365, Teams, CRM Software & SharePoint A professional phone presence and the ability to handle complex interpersonal dynamics and respond to client needs Strong organization and multitasking abilities Operates with a high level of autonomy while maintaining a collaborative team-oriented approach. Experience with an HOA management company, property management, real estate or escrow services + Able to provide a valid driver’s license and valid vehicle insurance The primary location for this position is 12647 Alcosta Blvd, Suite 275 San Ramon, CA 94583 #J-18808-Ljbffr associacareers