Customer Order and Fulfillment Specialist

Job Description Summary

Job Description

Working at our Grand Rapids Facility

For more than 15 years our manufacturing facilities in Grand Rapids have helped fuel the growth and success of GE Aerospace. We're producing high quality electronics and avionics parts and equipment to exacting standards. This includes Avionics Computing Systems, Mission Systems, Navigation and Guidance Systems, and Vehicle Health & Data Management products. We're the career home for union and non-union employees who seek purpose and challenge in their careers - people just like you.

Role Overview

The Customer Order and Fulfillment Specialist supports the end-to-end order management process to ensure on-time and accurate delivery to customers. This role is responsible for entering, monitoring, and coordinating customer orders across internal teams, while maintaining strong communication, data accuracy, and customer focus.

Roles and Responsibilities

• Facilitate transactions for producing, assembling, and delivering replacement / repair parts and equipment as part of Service agreements and orders.
• Enter, validate, and maintain customer orders in the order management system.
• Review purchase orders, schedules, and customer requirements for completeness and accuracy.
• Track order status from entry through shipment and delivery.
• Coordinate with planning, sourcing, manufacturing, logistics, and customer service teams to resolve order issues.
• Communicate order acknowledgments, status updates, changes, and potential delays to customers and internal stakeholders.
• Support backlog management, shipment prioritization, and fulfillment execution.
• Help identify and resolve discrepancies related to pricing, quantities, delivery dates, shipping documentation, or invoicing.
• Maintain accurate records, reports, and dashboards for order and fulfillment performance.
• Escalate risks affecting Safety, Quality, Delivery, or Cost (SQDC) to the appropriate team members.
• Participate in continuous improvement (FLIGHT DECK) efforts to simplify processes and improve customer experience.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a High School diploma / GED with at least 4 years of experience in Supply Chain, Operations, Customer Service, and/or Manufacturing)

Preferred Qualifications

• Strong attention to detail and ability to manage transactional accuracy
• Good written and verbal communication skills
• Basic proficiency in Microsoft Excel, PowerPoint, and ERP/order management systems
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Familiarity with ERP systems such as SAP or Oracle
• Experience working with cross-functional teams
• Analytical mindset with the ability to identify trends and solve routine problems
• Demonstrated customer-focused approach and willingness to learn

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No