Front Desk Attendant

Job Description

Job Description

Core Responsibilities:
•Greets guests upon their arrival.
•Performs guest check-ins and check-outs, and dispenses room keys.
•Receives payments from guests for room accommodations.
•Processes/posts transactions associated with guest stays.
•Coordinates with housekeeping/maintenance for availability and readiness of rooms.
•Answers guest questions regarding facility and surrounding area.
•Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
•Completes assigned check lists and projects for scheduled shift.
•Must Role Model Company guest service program.
•Other duties as assigned.

Qualifications/Requirements:
•High school diploma or equivalency degree preferred.
•Minimum of 1-year prior experience in guest service capacity preferred.
•Excellent guest service skills; attentive and detail oriented.
•Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
•Effective communication skills; ability to communicate with guests and co-workers.
•Basic math skills; ability to accurately handle cash and process sales transactions.
•Previous experience with Microsoft office, e-mail required; computerized point of sale system preferred.
•Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
•Occasional lifting/carrying of up to 25 pounds.
•Weekends, Holidays and swing shift work may be required.