Customer Support Representative at Addison Group in Atlanta, Georgia

Customer Service Representative

A growing organization within the single-family rental and property management industry is seeking a professional and customer-focused Customer Service Representative to join its Atlanta team. This position is being added to support a high volume of resident calls, emails, and service inquiries. The CSR will serve as a key point of contact for residents, helping answer questions, resolve concerns, explain billing and account information, and provide a high level of customer service in a fast-paced environment.

This is an excellent opportunity for someone with 1-2 years of customer service experience, particularly within property management or real estate, who is confident handling difficult conversations, able to diffuse challenging situations, and comfortable working independently. This is a contract-to-hire opportunity with strong potential for long-term conversion. The organization promotes from within, making this a great opportunity for someone looking to build a career in property management.

Responsibilities:

• Serve as a primary point of contact for residents and provide professional, solutions-focused customer service.
• Answer high-volume incoming calls and respond to resident emails.
• Assist residents with questions regarding billing, rent, accounts, payments, and property concerns.
• Greet and assist walk-in residents and prospective residents.
• Complete resident welcome calls and emails.
• Review resident ledgers and assist with account-related questions.
• Make outbound calls to residents regarding past-due rent and delinquent accounts.
• Accept rent payments and forward them to the appropriate internal team.
• Assist residents with property issues and general property condition concerns.
• Process HAP applications and assist with communication with Housing Authorities.
• Assist with resident communications related to HOA violations.
• Create and maintain smart home accounts for residents.
• Monitor and complete assigned action items through Salesforce.
• Maintain accurate resident and account information.
• Work collaboratively with the property management team to resolve resident concerns.
• Maintain a high level of professionalism and customer service in a fast-paced, high-volume environment.
• Assist with additional administrative and customer service responsibilities as needed.

Qualifications:

• 1-2 years of prior customer service experience required.
• Property Management or Real Estate experience strongly preferred.
• High school diploma or GED required.
• Previous experience with property management software preferred.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to remain calm and professional when handling escalated or difficult calls.
• Comfortable diffusing challenging situations and having difficult conversations.
• Thick-skinned and able to handle a high-volume customer service environment.
• Self-sufficient with the ability to work independently.
• Eager to learn and highly trainable.
• Strong organizational and time-management skills.
• Tech-savvy with the ability to quickly learn new systems.
• Professional appearance and demeanor.
• Reliable and consistent attendance.

Technical Skills:

• Yardi - preferred
• Salesforce - preferred
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Adobe

Preferred Background:

• Property Management Customer Service Representative
• Resident Services Representative
• Leasing Coordinator
• Resident Coordinator
• Property Management Coordinator
• Property Administrator
• Assistant Property Manager
• Leasing Specialist
• Real Estate Customer Service Representative
• Customer Service Representative

Additional Details:

• 100% onsite in Atlanta, GA.
• Located at 8601 Dunwoody Place, Atlanta, GA 30350.
• Standard hours are Monday-Friday, 8:30 AM-5:30 PM.
• Business casual/professional dress code.
• Position reports directly to Victoria.
• Join an established onsite team of Customer Service Representatives.
• Training will be provided directly by Victoria.
• Interview process consists of one onsite interview.
• 7-year county and federal background check required.
• No drug screen required.
• Position is structured as contract-to-hire, with an anticipated conversion after approximately 6 months.
• Expected start date is approximately 5 days after receiving an offer.

Why Apply?

• Join a growing organization within the real estate and property management industry.
• Gain valuable experience in resident relations, property management, and real estate.
• Work directly with an experienced team and receive hands-on training.
• Utilize and expand your experience with Yardi, Salesforce, and customer service technology.
• Build valuable experience handling high-volume resident interactions and problem resolution.
• Opportunity for long-term conversion with a company that promotes from within.
• Access to a competitive benefits package upon conversion.
• Strong opportunity to grow your career within the property management industry.

Equal Opportunity Employer: We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic under applicable law. Reasonable accommodations are available upon request.