Customer Support Representative

Customer Support Representative

Serving over 5,000 small businesses today, we aspire to be the most relied-upon partner a business owner never has to think about. From Hourly Time Tracking and Time Clock software to Scheduling and automated Payroll and HR, we've built an easy-to-use platform with features that save our customers time and money.

As the Customer Support Representative, you will serve as a passionate guide and assist the client with general navigation and software issues. This role requires learning Fingercheck's technicalities and applying that knowledge to meet the clients' needs. Asking meaningful questions, troubleshooting, and correcting problems with urgency is necessary. If these characteristics describe you, you may be an excellent fit for Fingercheck.

This role will report to the Supervisor, Customer Support.

Whether remote or working from our Brooklyn-based office, you'll find a team-oriented environment where these truths matter: reliability, optimism, compassion, and knowledge. A good sense of humor helps, too!

SALARY BAND: $21 - $23 per hour

Essential Responsibilities

• Assisting clients with support inquiries, including:
• Identifying and troubleshooting software issues
• Configuring software and reporting to meet client needs
• Guiding clients to improve their knowledge of our products
• Escalating issues that cannot be immediately resolved
• Answering client inquiries via phone calls, chats, and emails
• Providing excellent customer service, with the goal of satisfying our clients
• Documenting cases in Salesforce
• Working collaboratively with teammates to solve difficult client challenges
• Helping with occasional special projects, as needed

Minimum Qualifications

• 1+ years of customer service experience, call center preferred
• Payroll/HR experience is highly preferred
• Spanish-speaking (fluent or conversationally proficient)
• Strong computer/technical literacy
• Strong organizational skills
• Flexibility/adaptability in managing multiple priorities
• Excellent verbal communication skills
• Great interpersonal skills
• Strong problem-solving skills
• Strong empathy skills
• Comfortable working in a hectic, fast-paced environment
• Must enjoy dealing with a variety of challenging issues in a given day
• Ability to work on an individual basis and as part of a team
• Open, approachable, and positive attitude
• Bias towards action

COMPANY CONFORMANCE STATEMENT

In performance of their respective responsibilities, all employees of Fingercheck are expected to: Complete quality work within deadlines. Interact professionally with other employees, customers, and suppliers. Work effectively as a team contributor on all assignments. Communicate and coordinate work efforts with other employees, customers and suppliers. Perform other duties as assigned. Attend work regularly based on the assigned schedule.

About Fingercheck

At Fingercheck, we're about making life easier for small business owners. We know payroll and HR can be a total headache, so we created a platform that simplifies everything. You can say goodbye to the stress and time-consuming tasks of payroll and HR management, including taxes and compliance – we've got you covered!

Our advanced AI and automation technology saves you time and money, so you can put energy into growing your business. And the best part? Our team is dedicated to providing top-notch support. We take the time to understand your needs and offer personalized solutions to make your internal processes quick, easy, and accurate.

Disclaimer

Fingercheck is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.