Executive Account Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

The Executive Account Manager is responsible for managing and expanding a strategic

partnership with Blackstone and serving as the primary relationship owner for its portfolio

companies. This role operates as a senior, client-facing leader, acting as a trusted advisor to

executive stakeholders while ensuring seamless onboarding, operational execution, and long term

account growth across a complex enterprise portfolio. The ideal candidate brings

experience supporting private equity-backed organizations, managing large enterprise

portfolios, and driving cross-functional execution in regulated or highly complex environments.

Duties and Responsibilities:

Executive Partnership & Strategic Account Management

• Own and manage the enterprise relationship with Blackstone and its portfolio companies
• Serve as the primary executive point of contact for senior stakeholders across the partnership
• Develop and execute strategic account plans aligned to Blackstone's investment strategy and

portfolio growth objectives

• Build trusted, long-term relationships by aligning solutions to business, financial, and

operational goals

Portfolio Company Onboarding & Lifecycle Ownership

• Lead onboarding for newly acquired portfolio companies, ensuring consistent, high touch

enterprise experience

• Assess enterprise needs and recommend tailored solutions aligned to each company's

operational requirements

• Manage the full account lifecycle including onboarding, adoption, expansion, and renewal

Contract Negotiation & Financial Stewardship

• Negotiate complex enterprise agreements, including direct and GPO-aligned contracts
• Partner with legal, finance, and compliance teams to ensure contract accuracy, profitability,

and performance

• Maintain financial accountability across assigned accounts, including forecasting and portfolio

Health

Cross-Functional Leadership & Program Execution

• Orchestrate cross-functional teams across sales, operations, provisioning, billing, and

leadership

• Own escalation management and issue resolution, ensuring accountability and timely

outcomes

• Translate executive-level customer needs into clear internal execution plans

Revenue Growth & Portfolio Expansion

• Identify and drive expansion opportunities across portfolio companies
• Support renewal strategy, pricing alignment, and long-term growth initiatives
• Balance revenue performance with customer satisfaction and retention

Reporting, Analytics & Executive Communication

• Manage portfolio performance metrics, lifecycle reporting, and account insights
• Prepare executive-level updates, QBRs, and strategic reviews for internal leadership and

Blackstone stakeholders

• Maintain accurate CRM documentation, forecasting, and reporting

Required Qualifications:

• 7-10+ years of experience in executive account management, strategic accounts, enterprise

sales, or customer success

• Proven experience managing large, complex enterprise or private equity-backed portfolios
• Strong executive presence with the ability to influence senior stakeholders
• Demonstrated success leading cross-functional teams without direct authority
• Exceptional communication, analytical, and problem-solving skills

Preferred Qualifications:

• Experience supporting private equity firms and portfolio companies
• Background in telecommunications, SaaS, technology, or infrastructure services
• Experience working with Fortune 500 or highly regulated enterprise clients
• Comfort operating in a fast-paced, high-growth environment with shifting priorities

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