Director of Service
Nenni and Associates
Senior Service Leader Mechanical Services
Our client is seeking a Senior Service Leader Mechanical Services who will oversee and grow the service organization, driving operational excellence, mentoring teams, and ensuring top-tier customer experiences across multiple markets.
What's in it for you:
- Opportunity to lead a core business unit with senior leadership visibility and influence
- Shape and grow a stable, well-established organization with long-term potential
- Build and mentor high-performing teams in a service-focused environment
- Drive operational improvements and make a tangible impact on efficiency, safety, and customer satisfaction
- Competitive salary and benefits, with potential upside through departmental performance
What you will do:
- Provide strategic direction and day-to-day leadership for the service department
- Recruit, develop, and mentor managers, supervisors, and field personnel
- Oversee scheduling, dispatching, and service workflow to ensure timely, quality delivery
- Own service department financial performance including budgeting, forecasting, and revenue growth
- Maintain strong client relationships, serve as the escalation point for complex service issues, and identify growth opportunities within accounts and new markets
- Implement operational processes, reporting tools, and technologies to improve efficiency and visibility
- Champion a culture of safety, quality, and continuous improvement
- Collaborate with executive leadership on departmental strategy, growth initiatives, and service offerings
Preferred background:
- 10+ years in mechanical services, contracting, or related environments
- Proven leadership experience managing service teams and operations
- Strong operational, financial, and client management skills
- Experience with HVAC, plumbing, or other mechanical systems
- Excellent communication skills across field teams, clients, and executive leadership
Vacancy posted 3 days ago
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