Business Analyst

We are seeking a Business Analyst to support a multiyear effort focused on modernizing and enhancing payment capabilities across instant payment rails, including RTP, FedNow, and Zelle. The project is focused around creating a payment hub for customers to be able to submit payments/wire money to. This individual will be responsible for driving requirements gathering, analysis, and documentation, ensuring full traceability throughout the project lifecycle. The Business Analyst will partner closely with Product, IT, Operations, and third-party vendors to analyze current payment workflows, support the design and integration of payment hub platforms, and identify gaps, risks, and downstream impacts. This role will also facilitate cross-functional workshops, develop key deliverables such as business requirement documentation, user stories, and process flow diagrams, and support testing efforts to validate requirements coverage in an Agile environment. The ideal candidate should be familiar with digital banking and needs to be versatile to deal with different lines of business to translate their needs into technical requirements.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience
- 5+ years of experience as a Business Analyst within banking/payments/financial enviorment
- Strong knowledge of payment hubs and instant payment rails (RTP, FedNow and Zelle)
- Experience gathering and documenting requirements (business requirement documentations, user stories)
- Strong stakeholder communication and cross-functional collaboration skills
- Experience working with Azure Devops to write user stories


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.