Standard Commercial Lines Account Manager

Job Description

Job Description

Location: Ohio and Kentucky

Employment Type: Full-Time and Hybrid based in one of our many locations

Job Summary

Are you a relationship-driven insurance professional who thrives on delivering exceptional service? As a Large Commercial Account Manager (CAM ) you’ll play a key role in supporting and retaining a diverse portfolio of commercial lines clients. You’ll be the go-to expert for coverage placement, policy maintenance, problem resolution, and overall client satisfaction .

Responsibilities

• Develop trusted partnerships with clients, underwriters, and producers
• Maintain high satisfaction within your assigned book of business
• Collaborate with carriers and specialty markets to find the best placement for clients
• Provide technical expertise to assist clients and producers with new business opportunities
• Review existing policies to identify cross-sell opportunities
• Manage renewal processes, beginning 90 days prior to expiration
• Conduct regular service calls and respond to client inquiries
• Process endorsements, certificates, audits, and change requests
• Report claims in accordance with departmental guidelines
• Ensure Accuracy & Compliance
• Maintain accurate, real-time updated client files in agency management system to prevent E&O exposure
• Process renewals in AMS-360, including billing, commissions, and coding updates
• Ensure agency-bill policies are invoiced accurately and in compliance with agency procedures
• Act as a Key Liaison
• Other duties and projects, as assigned

Requirements & Experience

• Strong understanding of commercial insurance coverages, policy provisions, and coverage applications.
• Demonstrated knowledge of insurance products, coverages, and coverage interpretation is required.
• Ability to analyze, explain, and apply insurance coverages to meet client needs is essential.
• Active Property & Casualty Insurance License
• At least 2 years of P&C Large Commercial Account Management experience

Benefits Include

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!