Operations Supervisor

Position Summary Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. Essential Functions Management – Work effectively with store management and store crews. Supervise the store’s crew through assigning, directing and following up of all activities. Effectively communicate information both to and from store management and crews. Customer Service – Assist customers with questions, problems, and complaints; promote CVS customer service culture by greeting, offering help, and thanking customers; handle all customer relations issues in accordance with company policy and promote a positive shopping experience. Provide personalized coaching feedback to colleagues (e.g., myImpact coaching, myCustomer feedback, personal observations). Maintain customer/patient confidentiality. Merchandise/Presentation – Price merchandise, stock shelves; support planning, execute displays, sign and inventory weekly, promotional, and seasonal merchandise; support planning, execution, display, and maintenance of off-shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication, supervision, and influencing skills. Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts; willingness to work overtime and respond to urgent issues as needed. Preferred Qualifications Experience as a retail supervisor. Education High School Diploma or Equivalent Preferred but Not Required. Anticipated Weekly Hours 40 Time Type Full time Pay Range $16.50 - $24.00 (base hourly rate or base annual full-time salary) Benefits Comprehensive benefits package including medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources for eligible employees. EEO Statement Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr