Customer Success Lead

Job Description

Job Description

Note: Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus or commissions.

CPower is a leading Virtual Power Plant platform, monetizing the value of customer-sited energy to intelligently strengthen the grid. For over a decade, we’ve made turning flexible energy into revenue simple for partners and large energy users such as businesses, manufacturers, public institutions and healthcare organizations, delivering over $1.2 billion from demand response and energy flexibility programs to customers since 2015. With 6.7 GW of customer capacity nearly 23,000 sites, we’re empowering energy users across North America, enabling them to benefit from an innovative energy economy.

We are looking for a Customer Success Lead to join our Operations Team.

The CPower Customer Success Lead will be responsible for the bidding/scheduling of resources in all markets in which CPower participates, with specific focus on the ISO New England and the New York ISO regions. In addition, they will be responsible for the quality control of the bidding while also running analysis to ensure our portfolio is being maximized.

Based on candidate location, our primary preference is a hybrid role requiring in-office presence at our Baltimore, MD location three days per week (Tues/Wed/Thurs). Our secondary preference is remote.

Essential Duties and Responsibilities

• Serve as the primary point of contact for all daily, weekly, and monthly bidding/scheduling related activities in all markets in which CPower participates.
• Work as a customer’s trusted advisor providing support, guidance, and technical expertise on market participation within program guidelines.
• Perform analysis on bidding/scheduling to ensure portfolio maximization as well as after-the-fact performance and settlement estimations.
• Maintain compliance with all company and market policies and procedures.
• Collaborate with other teams to form process improvements that optimize customer experience.
• Build, develop, and maintain bidding/scheduling processes and procedures.
• Ability or work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Requirements

• Bachelor’s degree in science or business administration.
• 4-6+ years of experience in Wholesale/Retail Energy with specific focus in the ISO New England and New York ISO markets.
• Ability to prioritize efficiently while multi-tasking, dealing with interruptions and working in a high paced energetic environment.
• Excellent computer skills with heavy proficiency in spreadsheet, database applications, and computer programming (Python, VBA, PowerAutomate, PowerBI, VBA, etc.).
• Strong problem-solving, analytical, with the ability to think and work independently.
• Strong communication skills (written and verbal) and interpersonal relationship skills.
• Must be highly accurate and detail oriented.
• All applicants must be able to provide documentation that they are legally eligible to work in the United States for an extended period, and will not now, or in the future, require sponsorship for employment visa status to work legally for our Company in the United States.

Benefits

Unique opportunity to work at a successful, growing company with a strong entrepreneurial spirit. We focus heavily on developing our employees and linking successes to our core values. CPower offers a great benefits package that includes medical, dental, vision, 401K, vacation, up to $10,000 per calendar year in tuition reimbursement, etc. CPower’s leadership prides itself on maintaining a rewarding culture, and always striving to offer a great team-member experience.

CPower is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. We believe that diversity and inclusion among our team members is critical to our success as a company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.