Customer Service Specialist

Mortgage Customer Service Representative We're hiring Mortgage Customer Service Representatives to support homeowners with their mortgage servicing needs. This role is ideal for candidates with recent contact center experience who enjoy helping customers, solving problems, and working in a fast-paced environment. You'll handle a mix of inbound and outbound calls, assist customers with mortgage-related questions, and use internal systems to document and resolve inquiries. This is a contract-to-hire opportunity with long-term career growth potential. What You'll Be Doing Answer inbound calls from homeowners regarding mortgage payments, escrow accounts, website access, payoff requests, and general account questions Make outbound calls to remind customers about upcoming or overdue payments and assist with payment processing when appropriate Provide professional, courteous, and accurate customer support on every interaction Identify and refer eligible customers to the refinancing team when applicable Follow established processes, policies, and servicing guidelines Document customer interactions and update account information in internal systems Escalate complex issues to the appropriate departments when needed Meet quality, customer satisfaction, call handling, and attendance expectations Contribute feedback on systems and processes to improve the customer experience Pay, Schedule(REQUIRED AVAILABILITY) & Logistics $19.50/hour $20.50/hour for bilingual representatives Contract-to-hire opportunity On-site position in Phoenix, AZ Start Date: August 30, 2026 Mandatory training for the first 3 weeks, Monday through Friday Training attendance is required and cannot be missed After training, schedules may offer flexibility with start times between approximately 8:00 AM and 10:00 AM In-person interviews are expected to begin August 17, 2026 Monthly incentive opportunity of up to $500 based on attendance and performance metrics after initial ramp-up Must-Have 2-3 years of recent experience in a contact center taking high volumes of inbound & outbound calls. High school diploma or equivalent Ability to clearly explain any resume gaps or transitions Career Growth This team serves as a strong entry point into the mortgage industry. Employees have opportunities to grow into leadership roles and other operational departments, with a company culture that emphasizes internal promotion and professional development. Job Type & Location This is a Contract to Hire position based out of Tempe, AZ. Pay and Benefits The pay range for this position is $19.50 $20.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account ( HSA ) Transportation benefits Employee Assistance Program Time Off/Leave ( PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Tempe,AZ. Application Deadline This position is anticipated to close on Aug 21, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.