Hospitality Supervisor

Job Description The Concierge Coordinator II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. The Concierge may be responsible for oversight or delegation of responsibilities within the guest services operation. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Compensation Data COMPENSATION: The hourly rate for this position is $26.00 to $28.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting. BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. There is no predetermined application window for this position; the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance. Job Responsibilities Schedules and assigns daily work assignments the guest services team and oversees completion of tasks Trains and guides guest service staff on job duties, customer service, systems, and procedures Greet and provide customer service to guests while anticipating their needs Book reservations and coordinate registration Operate a register and/or software system to complete cash and credit card transactionsAnswers phone calls and emails and delivers messages as needed Maintains excellent customer service and positive attitude toward guest, customers, clients, co-workers, etc. The job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Qualifications This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE). Equal Opportunity At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law. #J-18808-Ljbffr Aramark Corporation