Transportation Operations Supervisor - Public Transportation

Current Fort Bend County Employees (excluding election workers): Please click here to apply through the internal Workday Jobs Hub. If you cannot access the Jobs Hub, please contact Human Resources. OPERATIONS SUPERVISOR Responsibilities Oversee day-to-day operations, monitoring performance standards, target metrics, and overall service quality to meet departmental goals; monitor daily routes that fall behind and research causes of delay and on-time performance issues; provide service change information to contractors and staff such as reroutes or service areas that may cause delays or interruptions; act as liaison with the contractor to manage. Assist with safety and training programs for staff; ensure compliance with federal, state and local regulations regarding safety and security and oversee safe and efficient operations of the bus fleet; contribute to a positive safety culture that supports safety communications and adoption to ensure the department meets its safety performance targets. Ensure that all customer inquiries and concerns are responded to verbally and/or in writing; handle escalated customer complaints when needed; handle the most sensitive or volatile calls received by staff; ensure all complaints concerning transit services are appropriately investigated, documented and addressed in a timely manner; spot-check reservationists’ calls to ensure staff is providing excellent customer service and answering phones according to Standard Operating Procedures. Assign tasks, provide training, guidance and direction as needed to achieve workflow efficiency; identify, recommend and coordinate enrollment in training courses, seminars and other in-service programs to assist operations staff in improving work performance; approve time off requests, review and approve timesheets and employee performance appraisals as required; investigate, prepare and conduct counseling, disciplinary and/or termination actions as required; recommend new hires, transfers/promotions and salary increases. Participate in activities and duties related to emergency management during a local state of disaster as directed by appropriate county managers. Minimum Requirements High School Diploma/GED. (Bachelor’s or Associate’s Degree in related field along with 2 years transportation related experience preferred). 4 years job related experience. Proven proficiency with both verbal and written communication skills. Strong math and/or accounting skills. Organizational skills and the ability to complete multiple tasks a must. Strong management and interpersonal skills with the ability to deal effectively with the public, other employees and elected officials. English/Spanish speaking preferred. SALARY RANGE: $27.69 - $34.61 hourly, based on qualifications. CLOSING DATE: Upon filling position Benefits All full-time and part-time employees are members of the Texas County District Retirement System (TCDRS). Full-time employees also enjoy a wide-range of great benefits. Equal Opportunity Fort Bend County is an equal opportunity employer, committed to non-discrimination in employment on any basis including race, color, religion or creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy status (including childbirth and related medical conditions), national origin, ethnicity, citizenship status, age (40 and over), physical or mental disability, genetic information, protected military and veteran status, political affiliation or beliefs, or any other classification protected by state, federal and local laws, unless such classification is a bona fide occupational qualification. For more information on Fort Bend County’s Title VI / Nondiscrimination Statement, visit Fort Bend County is committed to providing equal opportunity and reasonable accommodations to employees with disabilities. FBC complies with the Americans with Disabilities Act and all other applicable federal, state and local laws regarding disability discrimination and accommodation. #J-18808-Ljbffr