Supervisor, Outside Sales

Job Title

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting goals of soliciting new prospective customers.

Major duties and responsibilities include:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Connectivity Sales staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Connectivity Sales Specialists in their role.
• Identify knowledge and training gaps within the Residential Connectivity Sales Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and support teams to achieve goals and objectives.
• Work allocated will consist of approximately 60% fieldwork and 40% office work.
• Coach to and follow Charter's Sales Process.
• Communicate territory assignments to Residential Connectivity Sales Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relation issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

Required skills/abilities and knowledge include:

• Ability to read, write, speak, and understand the English language.
• Excellent communication, interpersonal, and organizational skills.
• Possess strong technical and computer skills.
• Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle.
• Ability to work outside for extended periods in any season and/or during inclement weather.
• Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications.
• Must be able to work non-traditional work hours such as evenings and weekends.
• Valid driver's license, satisfactory driving record within Company required standards, and auto insurance.
• Ability to complete documentation accurately.

Required education:

Bachelor's degree in business or marketing, or equivalent work experience.

Required related work experience and number of years:

2+ years of Outside Sales or related work experience.

Preferred skills/abilities and knowledge:

• Knowledge of Direct Sales practices.
• Experience with consumer education of products and services.
• Knowledge of cable or telecommunications services.

Preferred related work experience and number of years:

Sales Supervisory experience preferred - 0.5+

Working conditions:

Field and office environment

Outside field environment with exposure to inclement weather

Travel as required