Switchboard Operator

Job Description

Job Description

Location: James J. Peters VA Medical Center – Bronx, NYEssential Duties & Responsibilities Call Management

• Answer all incoming calls within five (5) rings.

• Professionally greet callers and determine call purpose.

• Route calls accurately to appropriate departments or personnel.

• Maintain courteous and professional communication at all times.

• Provide general hospital information (e.g., visiting hours).

Emergency Communications

• Respond immediately to emergency calls (Code Purple, Stroke, Rapid Response, Bravo).

• Dial emergency group pages as required.

• Announce emergency codes via overhead paging system.

• Confirm caller information (location, type of emergency, required assistance).

• Notify Police and Fire departments as required.

• Repeat emergency announcements according to established procedures.

Administrative & Log Responsibilities

• Maintain Long Distance Call Log (employee name, time, number, service).

• Process official toll calls only.

• Assist patients with approved credit card calls when necessary.

• Maintain confidentiality of all patient and hospital information.

Qualifications

• High school diploma or equivalent.

• Minimum 1 year of telephone operator or customer service experience.

• Strong communication skills (clear speech, grammar, comprehension).

• Ability to work under pressure and in emergency situations.

• Ability to maintain professionalism in stressful conditions.

• Must complete one full 5-day On-the-Job Training (OJT) per shift before working independently.

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