Front Desk Receptionist

Job Description

Job Description

Front Desk Receptionist | Park Inn Manor
Excellent Benefits • Supportive Management • Incentive Bonuses

Park Inn Manor, part of The W Group, is hiring a Front Desk Receptionist. We’re looking for a warm, organized, and dependable person to be the first face residents, families, and visitors see when they walk through our doors.

RESPONSIBILITIES

• Greet residents, families, visitors, and staff in a friendly and professional manner

• Answer, screen, and route phone calls and take accurate messages

• Maintain the visitor sign-in log and follow facility check-in procedures

• Receive and distribute daily mail, packages, and deliveries

• Monitor front desk supplies and maintain an Excel inventory spreadsheet

• Keep the front desk and lobby area neat and welcoming

• Support general office and administrative tasks as needed

• Communicate resident and family requests to the appropriate staff

• Maintain confidentiality of resident and facility information

QUALIFICATIONS

• High school diploma or equivalent

• 1 to 2 years of administrative, receptionist, or customer service experience, preferably in healthcare or senior living

• Proficient in Microsoft Office, including Excel

• Strong communication and customer service skills

• Highly organized, detail-oriented, and able to multitask

• Self-motivated, reliable, and takes initiative

• Compassionate and patient when working with seniors and their families

BENEFITS

• Competitive pay

• Health benefits

• Paid time off, sick time, and holidays

• Paid training

• Incentive bonuses

• Unlimited employee referral bonuses

• Growth and development paths tailored to your interests

• Supportive management with an open door policy

• Reliable schedule

WHY WORK AT THE W GROUP?
The W Group is proud to be the largest provider of senior living and adult care in New York State. Our values-based culture is built on collaboration, encouragement, and teamwork. We offer real opportunities for growth based on your effort and passion for learning, and your ideas can make an immediate impact on the residents and families we serve.