Warehouse Manager

The Warehouse Manager is responsible for providing developmental leadership to the warehouse team and overseeing daily operational excellence to ensure efficiency, accuracy, and safety while managing the end-to-end fulfillment lifecycle for our combined retail storefront and e-commerce operation. This role involves directly leading and developing a year-round team with a focus towards maintaining organizational health and employee well-being. You will also be responsible for overseeing the full recruitment cycle for seasonal team members. Functionally, this role has a major emphasis on successful inventory management through the use of WMS, with additional focuses on accurate order fulfillment and process optimization. This is a highly collaborative role, working closely with other department leaders and under the guidance of the Operations Manager. The ideal candidate will be a hands-on and people-focused leader who is highly organized, adaptable, and has a keen interest in continuous improvement. Leadership & Team Development Provide real-time feedback and guidance to your team, encouraging professional growth and optimal team performance. Identify opportunities for task delegation to team members to empower them and foster their professional growth. Conduct quarterly check-ins and annual reviews with the warehouse team, with an emphasis on employee development. Manage the full recruitment lifecycle for seasonal and year-round team members, screening, interviewing, hiring, and training staff. Create and implement work schedules, ensuring the department is optimally staffed based on seasonal order volume and warehouse operational needs. This includes processing all time off requests and schedule adjustments. Collaborate with People Operations to manage the departmental seasonal offboarding process. Train on current and new processes for all team members, updating department processes and SOP documents regularly. Oversee and ensure all necessary staff are trained on key certifications (i.e., forklift operator, order picker operator, etc.) Facilitate the weekly Warehouse Level 10 (L10) meetings. Represent the warehouse department in weekly Operations L10 meetings Drive accountability and clarity within the team using EOS tools and principles. Be familiar with and follow EOS best practices Operations Oversee and optimize all recurring inventory management activities, including receiving, storage, transfers, restocking, and inventory counts. Oversee and optimize all recurring activities within the order fulfillment process, including picking, packing, shipping, and returns processing.l Effectively organize, communicate with, and motivate the team to complete all departmental priorities. At times, this will include hands-on work of daily warehouse tasks. Identify shipping issues, and serve as the primary point of contact for troubleshooting and resolution. Leverage NetSuite for inventory management, reporting, and workflow optimization. Manage relevant supplier relationships and maintain accurate inventory of necessary department supplies at all times. Note: this does not include rate negotiations which are handled by Finance. Safety, Quality & Facilities Maintenance Enforce applicable safety regulations and standards. Ensure the warehouse remains clean, secure, and compliant. Manage equipment and vehicle maintenance, working with Finance to coordinate any necessary repairs and improvements. Prioritize and manage incoming shipments, coordinating logistics with shipping carriers. Uphold high standards for inventory accuracy through regular cycle counts and inventory audits. Cross-Functional Collaboration Work closely with Customer Service, Tech, and Buying teams to ensure a seamless customer experience and a high degree of inventory accuracy. Serve as the primary point of contact for all warehouse-related issues. Physical Demands: Ability to lift 75 lbs, handle weight up to 18 lbs overhead, and frequently lift 20-30 lb boxes. Comfortably climb a 12-foot ladder while carrying objects weighing 5-20 lbs. Willingness to get certified for operation of necessary equipment, including forklifts and order pickers. Ability to work on feet for most of the day. Required / About You: Positive, adaptable, and highly collaborative. A willingness to learn new processes, and an eagerness to optimize them over time. Strong leadership skills, with a people-first mindset. 3-4 years of warehousing or e-commerce retail experience in a leadership role. Strong proficiency in NetSuite, RF-Smart, or similar WMS for managing inventory and warehouse operations. Experience with warehouse organization and best practices Experience with heavy machinery operations such as forklifts. Experience with employee recruiting and onboarding. Familiarity with EOS framework Experience with scheduling teams, with an emphasis on being able to creatively optimize allocation of labor. Strong verbal and written communication skills Requires on-site leadership and availability during our peak seasons including the time surrounding all major holidays This is a full-time, on-site position and is not eligible for remote or hybrid work #J-18808-Ljbffr