Customer Service Coordinator

Customer Service Coordinator Customer Support Operations (CSO)

Location :Irvine, CA

Shift : 1st Shift

Pay Rate : $23$26/hour (Depending on experience)

Industry:** Manufacturing / Aerospace

Job Summary

We are seeking a ** Customer Service Coordinator ** to join our Customer Support Operations (CSO) team. This role is responsible for maintaining customer satisfaction by providing accurate product, service, and account information while supporting product warranties, maintenance agreements, purchase orders, quotations, shipments, and customer service requests.

The ideal candidate will have strong customer service, data entry, organization, problem-solving, and Microsoft Office skills, with experience in a manufacturing or aerospace environment preferred.

Key Responsibilities

* Administer customer accounts by reviewing service and spare product requirements against purchase orders, maintenance agreements, and established terms and conditions.

* Build and maintain strong customer relationships through professional, courteous, and efficient communication.

* Respond to customer inquiries, service requests, and account issues in a timely manner.

* Prepare and submit customer correspondence while maintaining confidentiality of customer and company information.

* Respond to **Requests for Quotations (RFQs)** and coordinate with pricing/estimating teams to develop accurate quotations and proposals.

* Review pricing for reasonableness, submit quotes to customers, and address customer questions regarding proposals.

* Coordinate with **Quality, Shipping/Receiving, Accounting, Order Entry, Planning, and Shop/Production teams** to resolve customer issues.

* Prioritize customer requests and provide realistic production, shipping, and provisioning lead-time commitments.

* Monitor delivery status, research outstanding shipments, obtain updated shipping information, and provide customers with timely status updates.

* Monitor customer account status and coordinate with **Accounts Receivable** to ensure invoices are processed and payments are received.

* Support company collection efforts when required.

* Investigate and resolve customer complaints and claims involving damaged, late, or incorrect shipments.

* Review documentation, order history, and supporting records to determine appropriate resolutions.

* Maintain accurate customer and order information within databases and company systems.

Required Skills & Qualifications

* Previous experience in customer service, customer support, order management, or customer account coordination.

* Experience in manufacturing or aerospace is strongly preferred.

* Excellent data entry and documentation skills.

* Strong customer service and communication skills.

* Excellent organizational and time-management abilities.

* Strong problem-solving and analytical skills.

* Ability to manage multiple customer requests and priorities simultaneously.

* Ability to complete assignments accurately and on time.

* Fast learner with a willingness to learn new processes and systems.

* Self-motivated and demonstrates initiative.

* Proficiency with **Microsoft Word and Excel**.

* Experience working with **databases, ERP systems, or mainframe systems**.

* Strong attention to detail and accuracy.

What Were Looking For

* Customer-focused professional with a positive and responsive approach.

* Strong follow-through and ownership of customer issues.

* Ability to collaborate effectively with cross-functional teams.

* Comfortable working in a fast-paced manufacturing/customer response environment.

* Ability to communicate professionally with customers and internal stakeholders.