Customer Service Rep

Customer Service Rep

Saint Louis, MO

The Ōnin Group's core purpose is to Create Opportunity and Empower People. You deserve a company that is committed to providing a great culture, excellent learning and development opportunities, and an opportunity to thrive. As a Best Places to Work company, we are committed to providing you with industry-leading rewards and perks. A comprehensive Total Rewards Program including; medical, dental, and vision insurance, 401(k) Savings Plan, health and wellness program, lifelong learning plans, student loan repayment, and more! At Ōnin, we are committed to providing our teammates with opportunities to work with premier light industrial and manufacturing clients in each local area. You will serve your local community by connecting teammates with job opportunities at companies across the city. This position is Monday - Friday 7:00am -3:30pm in St. Louis. MO

Essential Duties/Responsibilities:

• Represent our client in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned

Skills and Experience

• Accountable – demonstrating individual accountability which results in collective success. This means never adopting a "That's not my job!" attitude. Willing to do what needs to be done.
• Adaptable – able to demonstrate flexibility and agility to ensure customer and client needs are met.
• Results Driven – passion to create positive results that maximize sustainable profitability for our future success.
• Compassionate – able to base your work on the customer by continuously improving processes to eliminate errors, create value, provide better service, and enhance quality.
• Intermediate Microsoft Outlook, Word, and Excel skills.
• Ability to write reports, business correspondence and read/interpret documents.
• Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to communicate verbally and written effectively

Education and Experience:

• Minimum: High School diploma or equivalent and 2 years in a customer service account management role

Physical Requirements:

• Use a computer, telephone, and other office equipment.
• Sit for extended periods of time, up to 8 hours a day if required.
• May require walking primarily on a level surface for periodic periods throughout the day.
• May include lifting up to 25 pounds on occasion.

Benefits

Don't miss this chance to enhance your experience in a production environment while enjoying competitive pay and a comprehensive benefits package.

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program