NCDOT - Specialist- Expert-Raleigh, NC

NCDOT Specialist- Expert

This position is responsible for advanced level response and support for users of NCDOT computing and network services. This is a hands-on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on-call support, etc. This position is responsible for implementing and managing the Enterprise Optimal IDM Virtual Directory service, a partner service to the Identity and Access Management service for NCDOT in a service owner & subject matter expert (SME) capacity. This position also involves supporting core platforms such as Tier 1 business applications. Important/Mandatory to have experience in below marked in RED. All candidates should have experience implementing and managing an Enterprise Optimal IDM Virtual Directory service in an SME capacity.

Required / Desired Skills

• Excellent verbal and written communication skills - Required - 5 Years
• Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013 - Highly desired - 5 Years
• Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts - Highly desired - 5 Years
• Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers - Required - 5 Years
• Excellent customer service and teamwork skills - Required - 5 Years
• Willingness and ability to work overtime as needed - Required - 5 Years
• Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution for software - Required - 5 Years
• Ability to coordinate long-term project planning for large research/development projects. Knowledge of technical specialties to make large changes. - Required - 5 Years
• Ability to determine applicability in controversial or precedent setting situations - Required - 5 Years
• Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs - Required - 5 Years
• Experience implementing and managing an Enterprise Optimal IDM Virtual Directory service in an SME capacity. - Required - 3 Years