Patient Services Specialist - Larry Combest & Grand Expectations

IntroductionNationally recognized as a Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits, including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.About TTUHSCTexas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.Being part of the TTUHSC team means being part of an innovative and supportive community that empowers each individual to do their best work. Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first.Visa InformationTTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required. On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.Position DescriptionThis position is responsible for ensuring smooth operation of the clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash handling responsibilities.Major/Essential FunctionsComplete insurance verifications using the pre-visit Enterprise Task Management (ETM) system.Enter relevant patient data into the EHR( Electronic Health Record) system.Assist with opening and distributing mail.Handle incoming checks and credit cards in preparation for deposits.Scan payments and deposit batches into the secured, identified School of Nursing(SON) server for the Combest.Receive and process medical record requests.Aid the supervisor in reconciling monthly batch reports.Occasional DutiesEmployees may serve as backup coverage for front office staff. Duties associated with this coverage include:Serve as the initial point of contact for patients.Handle all incoming calls, scheduling appointments, patient registration, collecting fees and payments, and reconciliation of monies in the cash drawer.Make reminder calls for patient appointments.Aid patients in completing forms.Assist the supervisor in generating data for reporting purposes.Cover evening & weekend.Required QualificationsA High School diploma or GED. 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.Preferred QualificationsBilingual in English and Spanish, both verbally and non-verbally(writing).Prior work with practice management systems and electronic health record systems.Experience of HIPAA practices and release of information.Experience in verifying insurance such as Medicare, Medicaid, and all third-party carrier coverage.Multi-phone/call center experience.Required AttachmentsResume / CV BenefitsTTUHSC is committed to creating an environment where our team members can do their best work, with programs and benefits to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team membersPaid Time Off – Including holidays, vacation, sick leave and moreRetirement PlansWellness ProgramsCertified Mother-Friendly WorkplaceAdditionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.Job TypeFull Time Pay BasisHourly Pay Grade Minimum15.00Pay Grade Maximum15.65Pay StatementCompensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at .Grant Funded?No Travel RequiredNoneShiftOtherSchedule DetailsStaggered SCH Mon - Thur 7:30 a.m. - 7:00 p.m., Fri 7:30 a.m. - 5:00 p.m. & rotation to cover for evening and weekend staff.Does this position work in a research laboratory?No Air Force Specialty Code3A1X1, 4A0X1Marine Military Occupational Specialty Code0111Navy Enlisted Classification CodeYN, HMEEO StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.Jeanne Clery ActThe Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at .Department: SON Combest Center Lbk Work Location: Lubbock