Service Scheduling Agent

Job Description

Job Description

Join Our Winning Team as an Automotive Service Scheduling Agent!
Location: Chester, VA.
Pay: Hourly + Commission (Annual Earnings $30K–$40K).
Industry: Automotive Service.
Shift: Full-time, High-Volume, Fast-Paced Environment.

Are you energized by talking to people? Do you love the fast pace of a busy day where every call is a new opportunity? Ready to be part of a rapidly growing, award-winning automotive dealer group?

If you’re motivated, upbeat, and ready to win — we want YOU on our team!

As a vital part of our fast-paced, high-performance Business Development Center (BDC), you won’t just answer calls — you’ll be the voice that drives the customer experience. You’ll connect with customers, build instant rapport, and help them stay on top of their vehicle’s service needs with confidence and ease.

With thriving locations in Chester, Richmond, Petersburg, and Williamsburg, you’ll play an essential role in keeping our service departments running strong and our customers coming back. Every appointment you schedule helps deliver exceptional care, strengthen relationships, and power the continued growth of our dealership group.

This isn’t just a scheduling job — it’s your opportunity to be the heartbeat of our service operation and make a real impact every single day.

Why This Job is Exciting:

• High-Energy, High-Volume Environment: Experience the thrill of a fast-paced role, managing both inbound and outbound calls to schedule service appointments.
• Competitive Pay Structure: Enjoy hourly pay PLUS performance-based commission, with the potential to earn between $30,000 and $40,000 annually based on your results.
• Make a Real Impact: Help customers keep their vehicles in peak condition while building relationships that drive loyalty and satisfaction.
• Growth & Advancement: Our team members grow and thrive! As we expand, there are plenty of opportunities for professional development and career advancement.
• Supportive Team Culture: Work with a collaborative, positive, and fun team that’s committed to delivering excellent customer service every day.

Your Role:

• Manage Inbound & Outbound Calls: Respond to customers’ service inquiries and proactively reach out to existing customers to schedule timely service appointments.
• Provide Excellent Customer Service: Build rapport with customers, address their service needs, and ensure every interaction is positive and professional.
• Maximize Opportunities: Use your skills to upsell services, generate repeat business, and ensure high levels of customer satisfaction.
• Collaborate Across Locations: Work seamlessly with the service departments across multiple locations in Chester, Richmond, Petersburg, and Williamsburg.

What We’re Looking For:

• Strong Communication Skills: Ability to build rapport over the phone and handle high call volumes with ease.
• Customer-Focused Mindset: A genuine desire to help others and ensure they have an outstanding experience every time.
• Detail-Oriented & Organized: Ability to manage multiple tasks, schedules, and requests in a busy environment.
• Experience: While automotive knowledge is a plus, we are more interested in individuals with excellent phone etiquette, a positive attitude, and a drive to succeed!
• Team Player: Willingness to collaborate with coworkers and share success across the team.

Why Join Us?

• Competitive Pay: Enjoy a robust compensation package with hourly + commission opportunities that reward your hard work.
• Comprehensive Benefits: We offer a full range of benefits, including health insurance, paid time off, and more.
• Opportunity for Growth: Be part of an expanding automotive group with plenty of opportunities for career development and advancement.

Ready to Get Started?

If you’re looking for a rewarding career in a fast-paced environment where your contributions are valued, apply today to join our team as an Automotive Service Scheduling Agent!

We can’t wait to hear from you!