Service Associate

Job Description

Job Description

Allworth Financial is an independent investment financial advisory firm that specializes in retirement planning, investment advising, and 401(k) management with a direct approach to financial planning. Allworth Financial delivers long- and short-term investment planning solutions and advice to help clients achieve their goals and plan strategically for retirement.

Summary:

Our Service Team consistently strives for service excellence. The Service Associate Client Support is responsible for providing exceptional administrative support to the financial advisory team and ensuring a seamless client experience. This role will focus on assisting with day-to-day client service requests, processing transactions, handling client inquiries, and managing account-related documentation. The Service Associate will collaborate closely with senior team members to deliver high-quality service and contribute to the smooth operation of client services.

Requirements:

• Serve as a point of contact for clients, responding to calls and emails, addressing their needs and inquiries in a timely manner.

• Coordinate and manage client appointments, ensuring all logistics and documentation are prepared.

• Process client requests, including account transactions, and paperwork in compliance with firm procedures.

• Support the onboarding process for new clients, ensuring a smooth and positive first experience.

• Work with custodians and internal teams to resolve any issues related to account maintenance, transfers, or service requests.

• Provide notary services for client transactions as needed.

• Assist in maintaining accurate client records and ensure all documentation is up to date.

• Work with financial advisors to understand client preferences and goals and help relay that information accurately.

Qualifications:

• 5-8 years of experience in a client-facing administrative role within the financial services industry.

• BS/BA degree preferred GED required

• Strong communication skills with the ability to manage client relationships.

• Experience with CRM systems

• Knowledge of regulatory requirements and industry best practices is a plus.

• Detail-oriented with a strong focus on accuracy.

• Ability to multitask and prioritize in a fast-paced environment.

• Proficiency with Microsoft Office Suite.

Equal Opportunity Employer

TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.