Employer Implementation Lead

Employer Implementation Lead We’re looking for a dynamic leader to drive the execution of provider benefits onboarding and to strengthen our partner relationships. In this role you’ll deliver top‑tier service, uncover operational inefficiencies, and champion continuous improvement across the organization. Key Responsibilities Lead benefit onboarding projects (HSA, FSA, HRA), ensuring accurate documentation, timely updates, and successful milestone completion while fostering strong employer relationships. Ensure smooth transitions to service, maintaining high client satisfaction, mitigating risks, and confirming successful fund transfers and asset reconciliation. Monitor and manage internal ticketing queues, resolving issues within established service‑level agreements (SLAs). Identify and address operational inefficiencies, recurring issues, and automation opportunities through cross‑functional collaboration. Support escalations and special projects, contributing to department‑wide initiatives and client‑specific workstreams as needed. Champion a culture of accountability and innovation, delivering seamless, success‑focused experiences that empower employers to serve their people confidently. Essential Skills and Qualifications Abilities: Skilled in leading and speaking on behalf of teams or business initiatives; detail‑oriented and organized with proficiency in Microsoft Excel, Outlook, Project, Word, Visio, and PowerPoint; effective in managing client relationships and collaborating across departments. Experience: 3+ years of relevant professional experience preferred; background working with employer groups and third‑party administrators; familiarity with health insurance and consumer‑directed benefits (HRAs, HSAs, FSAs) highly preferred; exposure to project management methodologies such as Six Sigma, Lean, or PMBOK is a plus. Education: Bachelor’s degree or equivalent practical experience in a related field preferred. Location & Work Arrangement Hybrid model – 25% in-office at Maitland, FL or Milwaukee, WI. Benefits Flexible work environment Competitive salaries, paid vacation, and holidays Robust professional development programs Comprehensive health, wellness, and financial packages Compensation Goes beyond the base salary in the range of $53,000.00 – $90,400.00, depending on job‑related skills, experience, education, and geographic location. Total compensation may include bonuses, incentive plans, and a comprehensive benefits package. Equal Employment Opportunity We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Application Information All applications will undergo a standard hiring process. Alegeus may use AI technology during candidate interviews for recording, note‑taking, and summarizing. If you wish to opt‑out of having AI technology transcribe your interview, please notify your recruiter in advance. By consenting to an interview you agree to the use of AI technology during the hiring process. #J-18808-Ljbffr Alegeus