Bilingual Quality Assurance & Customer Experience Lead
ASM Research, An Accenture Federal Services Company
ASM Research, An Accenture Federal Services Company, is seeking a Quality Assurance Monitor in Washington, DC. This role involves monitoring customer interactions to evaluate overall quality and providing actionable feedback to improve processes. The successful candidate will have 8+ years of experience in call center operations, strong analytical abilities, and the capability to train both new and existing agents effectively. A collaborative mindset to improve customer satisfaction is essential. EEO policies are strictly adhered to. #J-18808-Ljbffr
Vacancy posted 1 day ago
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