SENIOR CONSUMER SERVICE ANALYST - (FOR INTERNAL AGENCY EMPLOYEES ONLY)

Senior Consumer Service Analyst

SENIOR CONSUMER SERVICE ANALYST FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES DIVISION OF CONSUMER SERVICES BUREAU COMMUNICATIONS AND CONSUMER OUTREACH *** INTERNAL AGENCY OPPORTUNITY-- ONLY CURRENT EMPLOYEES OF THE FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES WILL BE CONSIDERED.*** CONTACT: Sonia McCabe View phone number on click.appcast.io

MINIMUM REQUIREMENTS: A high school diploma or its equivalent and one (1) year of experience in customer service, administrative work, or regulatory work. College education from an accredited college or university can substitute at the rate of 30 semester or 45 quarter hours for the year of the required work experience. An equivalent combination of education and experience which equals one (1) year can substitute for the above requirements.

EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency.

JOB DUTIES: Documents complaint, email, inquiry, license, live chat, inspection, permit and registration information along with all associated documentation into the Division of Consumer Services (DOCS), Microsoft CRM or other department database. Analyzes and reviews documentation to determine the appropriate action according to established procedures and guidelines. Duties may include any of the following regarding program areas administered by the division, non-regulated areas and general consumer information: Handling consumer complaints. Issuing License/Permits. Issuing Settlement Agreements. Scheduling Inspections. Compiling Reports. Reviewing and Drafting Case Reports. Scanning. Answering telephone calls/Responding to live chats. This position is required to assist management, co-workers and other sections within the division and perform related work and other tasks as requested by division management. Employee may be asked to perform special duties in relation to the Departments Emergency Response obligations.

The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: Annual and Sick Leave benefits; Nine paid holidays and one Personal holiday each year; State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options; Retirement plan options, including employer contributions (For more information, please visit ;) Flexible Spending Accounts; Tuition waivers; And more! For a complete list of benefits, visit . For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."

SPECIAL NOTES: Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location: Tallahassee, FL, US, 32301