Service Support Analyst

Our client, a leading organization in the technology operations sector, is seeking a Service Support Analyst to join their team. As a Service Support Analyst, you will be part of the IT Operations department supporting mission-critical server environments. The ideal candidate will demonstrate strong problem-solving skills, attention to detail, and a proactive approach to service improvement, which will align successfully in the organization.

Job Title: Service Support Analyst

Location: Austin, Texas

Pay Range: $45

What's the Job?

• Serve as the primary point of contact for technology teams and vendors within the Information Technology Operations Command Center.
• Monitor enterprise-wide alerts, acknowledge events, and perform incident and change management activities.
• Troubleshoot server issues using available knowledge resources and collaborate with engineers for resolution.
• Support and recover distributed infrastructure, document actions, and communicate effectively with team members.
• Assist in supporting routine production problems, perform changes within guidelines, and update internal ticketing systems.

What's Needed?

• Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
• 5-7 years of experience in a large 24x7 high availability data center environment managing over 1000 servers.
• Knowledge of server operating systems, load balancers, and network troubleshooting techniques.
• Experience with scripting languages such as PowerShell, Perl, or Tk, and familiarity with service management tools like Remedy/SmartIT.
• Strong problem-solving skills, attention to detail, and experience in implementing ITIL or similar frameworks.

What's in it for me?

• Opportunity to work in a dynamic, mission-critical environment supporting innovative technology solutions.
• Engagement with a collaborative team that values continuous learning and professional growth.
• Exposure to advanced IT operational practices and tools.
• Work in a supportive environment that encourages diversity and inclusion.
• Potential for career advancement within a globally recognized organization.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.