TMS Patient Coordinator at Kind Health Group

TMS Patient Care Coordinator Kind Health Group | Kind Minds TMS | San Diego, CA Compensation: $22–$25/hour About Us Kind Minds TMS is a physician-led brain health practice specializing in advanced neuromodulation therapies—including our proprietary Kind One-Day TMS™ accelerated protocol. As a division of Kind Health Group, we operate on a concierge care model that combines clinical excellence with a deeply personalized patient experience, from first contact through long-term follow-up. Position Overview We're looking for a TMS Patient Care Coordinator who is equal parts relationship builder and systems thinker. This role sits at the heart of the patient journey—guiding individuals from initial inquiry through consultation, treatment, and beyond. You'll be responsible for delivering a concierge-level experience while also owning the data, outcomes tracking, and structured follow-up that make our program best-in-class. This is not a typical medical coordinator role. You'll be the face of Kind Minds TMS to every patient we serve—someone who makes people feel genuinely cared for, while operating with the precision our clinical outcomes program requires. Key Responsibilities: Patient Experience & Coordination Serve as the primary point of contact for all TMS patients, delivering a warm, high-touch concierge experience Guide patients through the full journey: inquiry → consultation → treatment → follow-up Build genuine, lasting relationships that inspire confidence and trust in our program Lead Management & Conversion Respond promptly to inbound inquiries via phone, text, and web Educate prospective patients on TMS and our treatment protocols with clarity and empathy Coordinate physician consultations and maintain structured follow-up to nurture and convert leads Treatment Coordination Schedule and coordinate TMS treatment days, including our accelerated One-Day protocol Prepare patients with clear pre-treatment expectations and logistical support Ensure a seamless, supportive in-office experience from arrival through completion Follow-Up, Engagement & Outcomes Tracking Conduct post-treatment check-ins and maintain ongoing communication with patients Track and monitor patient progress over time, identifying trends and changes in outcomes Support long-term retention through maintenance programming and membership offerings Data Management & Reporting Accurately document patient interactions, treatment milestones, and outcomes in the EMR Manage patient-reported outcome measures and maintain organized individual and program-level datasets Proactively identify gaps in follow-up or data collection and close them Operations & Collaboration Partner closely with physicians, clinical staff, and leadership to ensure continuity of care Support workflow improvements and contribute to ongoing refinement of the patient experience Qualifications Experience in patient coordination, healthcare operations, or a comparable role Background in behavioral health, psychiatry, or TMS preferred — familiarity with the patient population is a plus Strong interpersonal and communication skills—you know how to make people feel at ease Highly organized with exceptional attention to detail and consistent follow-through Comfortable managing both patient-facing responsibilities and structured data tracking Experience with EMR systems and/or data platforms preferred Who You Are Warm, empathetic, and genuinely patient-focused—care is instinctive for you, not performative You take ownership of both the patient experience and the accuracy of the data behind it Detail-oriented, with the ability to manage multiple workflows without dropping the ball Proactive and systems-minded—you spot inefficiencies before they become problems Equally comfortable having a meaningful conversation with a patient and building a tracking spreadsheet Why Join Us Be part of a pioneering TMS and brain health program with a proven, differentiated protocol Work alongside a physician-led team deeply invested in innovation and measurable outcomes Play a meaningful, visible role in transforming patients' mental health and quality of life Join a practice culture that values excellence, connection, and doing things the right way