Customer Service Representative

Customer Service Representative

The Customer Service Representative (CSR) is a multifaceted position with the overall broad objective of providing assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales by coordinating all requests for information, promotional material, or products with a focus on accuracy and timeliness. Responsible for all aspects of day-to-day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary.

Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.

Produces documents and responds to inquiries both internal and external in a timely manner.

Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.

Assists with resolution of disputes for both internal and external customers.

Contributes and fosters teamwork within the administrative function.

Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.

Provides support as needed to outside sales personnel.

Coordinates delivery with shipping and traffic manager as necessary.

High school diploma or GED required

Customer service or inside sales experience required

Ability to handle a high volume of customer calls and multi-line phone experience is required

Excellent communication skills and problem-solving abilities

Knowledge of computer use and applications

Experience with Microsoft Outlook, Excel, and Word required

Knowledge of NetSuite or Oracle operating system preferred

Construction and/or manufacturing knowledge strongly desired

Knowledge of Metal Roofing or Roofing in general is preferred

Must be detail oriented and able multi-task in a fast-paced environment

The US hourly rate for this full-time position is $18.00 - $25.00 / hour + medical, dental, vision benefits starting day 1 + 401k and PTO. Our salary ranges are determined by role, level, and location. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. (Full-time is defined as regularly working 30+ hours per week.)

Our teams are at the heart of our purpose to positively contribute to the communities where we live, work and play. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.

*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.

Cornerstone Building Brands is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran.