Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance strong account recovery efforts with a service-focused approach to customer interactions. The role centers on managing commercial receivables, resolving past-due balances, and helping maintain healthy client relationships through clear and effective communication.

Responsibilities:
• Manage a portfolio of commercial accounts and follow up on outstanding balances in a timely and consistent manner.
• Communicate with customers by phone and email to address delinquent invoices, discuss payment status, and secure payment commitments.
• Review account activity and aging reports to identify overdue receivables and prioritize collection efforts.
• Work collaboratively with internal teams to research billing questions, resolve disputes, and remove barriers to payment.
• Maintain accurate records of collection activity, customer conversations, and payment arrangements within company systems.
• Provide courteous customer support while applying consistent collection practices to protect cash flow and client relationships.
• Escalate complex or high-risk accounts when necessary and support next-step resolution efforts.
• Monitor promised payments and take appropriate follow-up action when commitments are not met.• Previous experience in collections, with a strong preference for commercial collections exposure.
• Ability to manage customer conversations with professionalism while confidently requesting payment.
• Background in accounts receivable follow-up, account reconciliation, or related credit and collections work.
• Strong customer service skills with the ability to handle sensitive payment discussions effectively.
• Comfortable reviewing account details, aging information, and payment history to support collection decisions.
• Clear written and verbal communication skills for interacting with customers and internal stakeholders.
• Strong organizational skills and the ability to manage multiple accounts and deadlines efficiently.