Member Services Representative (Part Time)

Member Service Representative

Imagine greeting each morning with purpose—helping others start their day with energy, connection, and community.

The Summit Area YMCA is seeking tech-savvy, customer-focused Member Service Representatives to support both our Summit and Berkeley Heights branches. In this highly visible, member-facing role, you will be the welcoming face of the Y, creating a positive and supportive experience for every person who walks through our doors.

As a Member Service Representative, you will help members check in, register for programs, and access information about everything from swim lessons to wellness classes. You will work in a fast-paced, people-centered environment where every interaction matters.

A warm, friendly presence, strong communication skills, and a genuine passion for helping others are essential to success in this role.

You Might Be the Right Candidate if you:

• Love connecting with people and creating a welcoming, community-focused environment
• Are dependable, organized, and ready to jump in where needed
• Have strong computer skills and are comfortable navigating multiple systems with accuracy and efficiency
• Can confidently use technology such as DAXKO, CRM systems, and Microsoft Office
• Enjoy problem-solving and finding ways to make someone's day better
• Thrive in a fast-paced environment and stay positive under pressure
• Believe in teamwork and live the Y's core values of caring, honesty, respect, and responsibility
• Are flexible and available to work at both Summit and Berkeley Heights branches
• Can work a schedule that includes either one weekend shift and one weeknight shift, or two weekend shifts

Key Responsibilities:

• Greet and assist members and guests in a friendly, professional manner
• Open the facility and ensure readiness for daily operations
• Process membership check-ins, registrations, and payments accurately
• Maintain knowledge of YMCA programs, services, and policies
• Provide exceptional customer service and support membership engagement and sales
• Assist with membership changes and general inquiries
• Support facility cleanliness and safety procedures

Salary & Benefits:

The salary range for this position is $17.50 to $19.00 per hour, based on experience.

Various shifts are currently available on weekday evenings and weekends.

Member Service staff are required to be scheduled for at least two shifts per week. These must include at least one weekend shift, but may include two weekend shifts if needed and desired. Staff may have the opportunity to work up to 25 hours per week, based on available shifts.

The Summit Area YMCA offers generous employee benefits. Part-time benefits include a free YMCA membership, discounts on Y family membership, continued professional training and development courses, and an 12% contribution to the YMCA retirement plan upon eligibility.

At the Summit Area YMCA, we are committed to equal opportunity employment regardless of gender, age, disability, ethnicity, sexual orientation, or religious affiliation. Our main purpose is to strengthen community. Every day, we work side-by-side with our neighbors to make sure that everyone can reach their full potential and we strive to live our cause with purpose every day. No matter who you are or where you're from, we believe that we're stronger when we come together.

Requirements:

Qualifications:

• Effective communication, interpersonal and public relations skills
• Strong computer skills
• Ability to handle financial transactions
• Previous customer service, hospitality, sales, or related experience
• Must be dependable, punctual, and comfortable working independently in the early morning hours.
• Strong communication and problem-solving skills.
• Customer service or front desk experience preferred.
• Must be able to travel between both YMCA branches.
• CPR/AED certification (training provided if not currently certified).
• Are 18 years or older

About the Summit Area YMCA:

We were founded as the Young Men's Christian Association in 1886, but today, we are The Y. Part of a world-class organization, we are one of the area's leading nonprofits, that values, and is made stronger by, its diverse people. The Summit Area YMCA is committed to strengthening community by connecting all people to their potential, purpose, and each other. Working locally, we focus on empowering young people, improving health and well-being, and inspiring action in and across communities. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive.