Front Desk Administrative Assistant

Front Desk Administrative Assistant

The Front Desk Administrative Assistant will be responsible for efficiently managing the front desk operations, including routing incoming calls, handling mail and packages, ordering office supplies, and preparing client proposal packets. This role requires greeting visitors and assisting them with their inquiries, as well as managing outgoing and incoming mail and packages through FedEx and UPS. The assistant will also handle the scheduling and calendar management for meeting rooms.

Responsibilities

• Greet visitors and assist them with their inquiries.
• Route incoming phone calls to appropriate employees (25-35 per day).
• Manage all incoming and outgoing mail and FedEx/UPS packages.
• Order office supplies weekly and maintain inventory.
• Perform front-end scanning of paper mail, download documents from insurance carrier websites, and apply file naming conventions.
• Assist with mail routing processes and cover calls for multiple locations when needed.

Essential Skills

• Proficient in MS Outlook, Word, Excel, and Adobe.
• Excellent written and verbal communication skills.
• Ability to multitask and be detail-oriented.
• 1 year of administrative, receptionist, or customer service experience.
• Experience with computers, Microsoft Word, and Excel at an entry level.

Additional Skills & Qualifications

• Bachelor's degree or associate's degree preferred.
• Open to face-to-face customer service if holding a degree.
• Looking for someone eager to grow in their career.

Work Environment

The position is based in a small insurance office with a total of five people. The office operates from 8:30 AM to 5:00 PM, with an hour lunch break. The dress code is business professional, transitioning to business casual during summer months. The role is fully onsite, and the assistant will often work independently as others in the office may work hybrid. The office maintains a family-friendly culture and offers amazing benefits, with a focus on professional growth and opportunities within the insurance industry.

Job Type & Location

This is a Contract to Hire position based out of Lakeland, FL.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Lakeland,FL.

Application Deadline

This position is anticipated to close on Jul 31, 2026.