Triage Coordinator

Job Title

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. You're organized, have a passion for solving problems, and take pride in helping things run smoothly. You're also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our front line of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

This opportunity is :

Location: Las Vegas, Nevada

Status: Full-time

Shift: 1st

Benefit Eligible

In this role, you will:

Responsible for correlating incoming specimens with the attached case manifest and requisition/demographics; patient name, test ordered, and applicable medical insurance information. This position requires effective prioritization, time management, communication and organizational abilities. This individual will be responsible for establishing and maintaining effective working relationships, both internally and externally.

Essential Key Responsibilities:

• Lead the team of Triage Coordinators and all their job duties
• Trainer for Triage Coordinators/Accessioner
• Backup support to the Accessioning Manager
• Support to the Lead Accessioner
• Responsible for workflow to the benches for the accessioners/data entry team
• Run all end of the night Quality Control reports
• Document, on the original log sheet/case requisition, directions as to where the specimen must be forwarded based on insurance and test(s) ordered.
• For cases needing to be forwarded to another lab, transfer information from our requisition to the appropriate requisition based on insurance capitation, or utilize the necessary software to generate the appropriate requisition. Transfer must be flawless and extremely legible. This task is extremely critical and accuracy cannot be jeopardized under any circumstances.
• Ensure all information is correct and kept with appropriate specimens.
• Develop the Shipping Manifest that must be sent to each client who has specimens forwarded fax/e-mail log daily or weekly, depending on the client.
• Answer telephone lines promptly in a professional manner then transfers calls to appropriate person or take a message.
• Organize filing and file reports appropriately.
• Organize and prioritize assigned work in conjunction with other assigned duties and responsibilities.
• Pathologist work distribution backup
• Responsible for ensuring productivity and close time are met for the department
• Work and perform in a positive and effective manner with pathologists, management, and co-workers in other departments.
• Provide top level customer service to patients and clients.
• Flexibility to cover different shifts for 1st and 2nd pass teams including weekends
• Maintains strictest confidentiality
• Complies with all State, Federal, professional regulations as well as company and departmental rules, polices, and procedural manuals
• Adherence to HIPAA, Safety and OSHA Regulations
• Performs other duties as assigned

Education:

• High School education or equivalent; college degree in related field preferred

Experience:

• 1+ year accessioning experience required
• Prior laboratory experience strongly preferred

Requirements:

• Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals.
• Comply with the company's infection control policies and procedures including the Exposure Control Plan and OSHA Bloodborne Pathogens Standard to ensure a safe working environment for self and others.
• Ensure the company is operated in an efficient and cost effective manner by adhering to the attendance policies.

Knowledge/Skills/Abilities:

• Administrative and Organizational skills
• Technical Functional knowledge
• Knowledge of Biology or Biological Processes
• PC skills including typing accurately at 40 wpm
• Communication skills
• Analytical/Cognitive skills
• Organizational skills
• Processing ability
• Detail Oriented
• Team Participation skills
• Ability to pass color deficiency testing

We'll give you:

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow within the organization
• Free lab services for you and your eligible dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) that includes a generous company match
• A sense of belonging we are a community!

We also want you to know:

This role will have incidental exposure to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and expected to abide by all applicable privacy, confidentiality and security standards.

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, promotions, transfers, discipline, terminations, wage and salary administration, training, and benefits.

Scheduled Weekly Hours: 40

Work Shift:

Job Category: Laboratory Operations

Company: Laboratory Medicine Consultants LTD