Rapid Response & Training Manager

Overview Job Summary: Seeking a highly motivated and experienced Rapid Response & Training Manager to lead and launch a new division within an organization. This role is pivotal in shaping the future of claims operations by managing and training a team of new hires, many of whom may have little to no prior claims experience. The focus will be on efficiently handling and closing quick, low-complexity claims, such as auto physical damage (APD) cases, including windshield cracks and minor fender benders. Compensation Base Salary: $125,000 - $135,000 (no bonus) Health Benefits: Multiple options available, including a high-deductible plan with 100% company-paid premiums for individuals and families Stock Options: Available for future IPO or company sale Wellness Benefit: $75/month reimbursement for fitness or wellness-related expenses (e.g., gym memberships, massages) Responsibilities Lead and manage the launch of a new claims division, ensuring operational excellence and team alignment with company goals. Oversee and mentor a team of new hires, providing comprehensive training to develop their skills in claims handling. Design and implement training programs tailored to the needs of employees with varying levels of experience. Manage the processing of low-complexity claims (e.g., APD claims under $25,000) to ensure timely and accurate resolution. Develop and maintain best practices for rapid response and claims management. Collaborate with cross-functional teams to ensure seamless integration of the new division into existing operations. Monitor team performance and provide ongoing feedback and support to drive continuous improvement. Qualifications Proven experience in claims management, with a strong understanding of auto physical damage (APD) claims. Demonstrated expertise in training and mentoring teams, particularly those with limited industry experience. Strong leadership and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Excellent communication and interpersonal skills to effectively engage with team members and stakeholders. Ability to work in a hybrid environment, with a schedule of 3 days onsite one week and 2 days onsite the next. Bachelor's degree in a related field is preferred but not required. #J-18808-Ljbffr The Jonus Group