Director, Deal Desk

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description About the Role Sprinklr is seeking a strategic and highly collaborative Director of Deal Desk to lead the commercial deal governance function supporting our global enterprise sales organization. This leader will partner cross-functionally with Sales, Finance, Legal, Revenue Operations, Pricing, and Executive Leadership to structure and accelerate complex SaaS transactions while balancing growth, profitability, and operational rigor. This role will own the evolution of Deal Desk processes, policies, systems, and team development at scale. The ideal candidate combines strong commercial judgment, operational leadership, analytical rigor, and executive presence within a fast-paced public SaaS environment. What You’ll Do Lead and scale the global Deal Desk function supporting enterprise and strategic sales motions Act as a trusted advisor to Sales Leadership on deal structuring, pricing strategy, contract terms, and approval governance Drive consistency and operational excellence across quote-to-close processes Review and approve complex/non-standard commercial terms including pricing, discounting, ramp structures, multi-year agreements, and payment schedules Partner closely with Legal, Finance, Revenue Assurance, and Revenue Operations to mitigate risk while maximizing deal velocity Develop scalable approval frameworks, delegation models, and commercial policies Own KPIs related to deal cycle time, discount management, margin optimization, and forecast accuracy Influence CPQ, Salesforce, and quote automation roadmap initiatives Build and mentor a high-performing Deal Desk organization across regions Support executive reporting, QBRs, pipeline governance, and strategic planning initiatives Serve as escalation point for high-value and executive-sponsored deals Qualifications 10+ years of experience in Deal Desk, Revenue Operations, Sales Operations, Strategic Finance, or Commercial Operations 5+ years managing teams in high-growth enterprise SaaS environments Strong understanding of SaaS business models, Annual Recurring Revenue (ARR) forecasting, revenue recognition, and enterprise contracting Proven experience supporting complex global enterprise sales organizations Deep experience with Salesforce, CPQ platforms, and quote-to-cash workflows Strong analytical, financial modeling, and negotiation support skills Exceptional executive communication and stakeholder management capabilities Demonstrated ability to balance risk management with revenue acceleration Preferred Qualifications Experience at a public cloud/software company Experience supporting $1M+ ARR enterprise transactions MBA, finance, or business operations background preferred Familiarity with global commercial frameworks and international deal structures Benefits We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide paid time off to recharge and spend time with loved ones. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. EEO Statement Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Job Req Compensation Range $146,000 - $244,000 The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role. US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well‑being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage. Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately. #J-18808-Ljbffr Sprinklr