Secretary

DutiesThe following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.Receives and reviews all incoming mail and correspondence for the manager. Refers only that which requires personal attention. Determines what correspondence should be controlled with deadlines. Serves as the liaison between the manager and his/her key subordinate staff members and other key officials. Assures understanding and clarification of manager's views on all problems and issues. Serves as liaison with Headquarter and Program Officials.Acts as office manager for the office. On own initiative, recommends changes in administrative policies. Devises and installs office procedures and practices to be used. Personally handles to completion a variety of administrative projects, performing necessary coordination, making contacts, obtaining comments from management officials concerned, and preparing correspondence.Analyzes incoming directives, manual issuances, policy changes, regulatory and procedural changes, etc., for significant potential effect on manager's objectives and for general interests of the manager. Alerts manager of the area of potential impact and arranges for any necessary follow-up technical review by an appropriate segment of the organization. Ensures the follow-up action is accomplished. Edits and offers a critique on organizational internal management documents, pointing out aspects such as lack of clarity or understandability and questions on substantive content.Exercises exclusive control over the manager's appointments, with complete authority for commitments of time. Screens all calls and visitors, answering most questions and completing most administrative business involving established policy or routine matters. Maintains the confidential files of all sensitive material for the manager. Territory Managers, and equivalent level supervisors, are given authority and latitude in dealing with employee issues, including actions involving labor relations matters. The secretary also establishes and maintains general administration and other confidential files in the manager's immediate office.Conducts a thorough substantive review of all correspondence and action documents prepared for the signature of the manager to ascertain conformance with established Internal Revenue Service (IRS) policy, adequacy and clarity of information, format, and expressed view of the manager. Attempts to resolve conflicts through consultation with the staff or, if necessary, calls the problem to the attention of the manager.STANDARD POSITION DESCRIPTIONS (SPD): PD93209 Visit the IRS SPD Library to access the position descriptions.