Customer Growth Strategy Senior Manager | Financial Services

We AreAccenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.You Are A seasoned growth strategist with years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song’s impact and our clients’ businesses. You are also a thought leader, energized by developing provocative perspectives on the future of financial services and packaging them in ways that drive new conversations, opportunities, and growth.You bring depth across human-centered design, commercial strategy and technology-led transformation. You can move from customer evidence and emerging technology signals to a compelling executive growth thesis, a prioritized opportunity portfolio, a fundable business case and an enterprise delivery agenda. You understand how AI-enabled delivery and enterprise AI capabilities can accelerate both the work we perform and the growth solutions we create for clientsThe WorkAs a Senior Manager, Customer Growth Strategy, you will help Financial Services organizations reimagine how they grow by aligning customer needs, business objectives, and technology investments to create measurable value.Growth Strategy & Business TransformationPartner with senior Financial Services executives to develop enterprise growth strategies across brand, product, marketing, commerce, customer experience, and service.Translate ambitious growth visions into actionable roadmaps, operating models, and investment priorities that drive measurable business outcomes.Identify, prioritize, and activate growth opportunities that deliver revenue expansion, customer acquisition, retention, and profitability improvements.Build multi-horizon portfolios of growth initiatives, balancing near-term impact with long-term transformation objectives.Client Leadership & Growth OriginationServe as a trusted advisor to client executives, bringing strategic insight, industry perspective, and innovative thinking to critical business challenges.Embed within client relationships and collaborate with Accenture account teams to identify, shape, and originate new business opportunities.Develop compelling executive-level narratives and business cases that connect customer insights, market trends, strategic choices, and financial outcomes.Contribute to the growth of Accenture Song through opportunity development, proposal shaping, and client relationship expansion.Customer-Centered InnovationLead human-centered innovation programs that transform customer insights and unmet needs into differentiated businesses, products, services, and experiences.Guide opportunity discovery, concept development, validation, and investment decision-making using desirability, viability, and feasibility frameworks.Lead customer journey transformation efforts and define the people, process, data, technology, and operating model changes required to deliver improved experiences at scale.AI-Enabled Growth & Enterprise InnovationAdvise clients on the implications of emerging technologies, including enterprise AI, and translate those trends into actionable growth strategies.Integrate AI-enabled approaches into client engagements to accelerate insight generation, decision-making, delivery effectiveness, and value realization.Guide organizations in responsible AI adoption, governance, change management, and enterprise scaling strategies.Leadership & Team DevelopmentLead multidisciplinary teams across strategy, research, design, analytics, technology, and operations.Coach and mentor practitioners while fostering a culture of innovation, collaboration, and high performance.Partner across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.Thought LeadershipDevelop and commercialize industry-leading points of view on Financial Services growth, customer behavior, AI, and business transformation.Represent Accenture Song in client conversations, executive forums, industry events, and market-facing thought leadership initiativesBasic Qualifications10+ years of experience in growth strategy, customer strategy, innovation, business transformation, or management consulting.Proven track record of originating, shaping, and closing strategic opportunities within client accounts.Experience developing and implementing growth strategies that deliver measurable business results, including revenue growth, customer acquisition, market share expansion, or operational efficiency.Demonstrated success leading client engagements and managing senior stakeholder relationships.Experience leading cross-functional teams across multiple workstreams and complex transformation initiatives.Bachelor's degree or equivalent professional experience.Preferred QualificationsDeep Financial Services experience across banking, payments, wealth management, insurance, or capital markets.Experience developing growth strategies, customer experience strategies, or business transformation programs.Strong business case, financial modeling, and value realization experience.Experience identifying, shaping, and selling new consulting opportunities.Strong executive communication, presentation, and storytelling skills.Experience applying customer research and human-centered design methods to develop products, services, or experiences.Experience leading AI-enabled strategy or transformation programs.Ability to build trusted relationships with senior executives and influence key decisions.MBA or other advanced degree preferred.What We OfferAt Accenture Song, you’ll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of Financial Services by delivering customer relevance and growth at scale.Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/03/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:U.S. Employee Benefits | AccentureRole Location Annual Salary RangeCalifornia $122,700 to $317,200Cleveland $122,700 to $317,200Colorado $122,700 to $317,200District of Columbia $122,700 to $317,200Illinois $122,700 to $317,200Maine $122,700 to $317,200Maryland $122,700 to $317,200Massachusetts $122,700 to $317,200Minnesota $122,700 to $317,200New York $122,700 to $317,200New Jersey $122,700 to $317,200Virginia $122,700 to $317,200Washington $122,700 to $317,200About AccentureAccenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.Visit us at What We BelieveWe have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more hereRequesting An AccommodationAccenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at View phone number on click.appcast.io or send us an email or speak with your recruiter.Equal Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the  Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.Other Employment StatementsApplicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.SummaryLocation: New York, One Manhattan West, Corp; Chicago, Accenture Tower, Corp; Charlotte, 1120 S Tryon St., Corp; Arlington, 1201 Wilson, Corp; Morristown, 1 Speedwell Ave, Corp; Hartford, 280 Trumbull, Corp; Boston, 888 Boylston, Corp; Philadelphia, 2001 Market St, CorpType: Full time