Employee Relations Senior Manager

Job DescriptionEmployee Relations Senior ManagerPosition SummaryThe Employee Relations Senior Manager serves as a trusted advisor and strategic partner to leaders, HR, Legal, Compliance, and employees in fostering a fair, respectful, and compliant workplace. This role leads complex employee relations matters, workplace investigations, and policy interpretation while helping the organization proactively identify and address workforce risks and trends.The Senior Manager plays a critical role in safeguarding employee experience, ensuring consistent application of policies and practices, and influencing organizational culture through objective, evidence-based decision making. This individual will also help modernize and scale employee relations processes, tools, and reporting to improve operational effectiveness and organizational insight.Key ResponsibilitiesEmployee Relations & InvestigationsLead and manage complex employee relations matters involving:Harassment and discrimination complaintsWorkplace conduct concernsRetaliation allegationsPerformance and behavioral issuesSubstance abuse concernsMental health and wellness-related workplace mattersConflict of interest reviewsOther sensitive workplace issuesConduct thorough, objective, and timely investigations involving employees, managers, and leaders.Gather and evaluate evidence, interview parties and witnesses, determine findings, and develop recommendations.Produce comprehensive investigation documentation, reports, and executive summaries that clearly articulate facts, findings, risk considerations, and recommended actions.Strategic Partnership & ConsultationPartner closely with HR Business Partners, Legal, Compliance, Privacy, Internal Audit, Ethics, and business leaders to resolve sensitive employee matters.Serve as a trusted advisor to managers and leaders regarding:Employment policiesEmployee conductWorkplace risk mitigationPerformance managementCorrective actionEmployee engagement concernsInfluence decision making by providing balanced, objective perspectives and practical recommendations.Policy & ComplianceInterpret and apply company policies while ensuring consistency, fairness, and legal compliance.Support policy governance efforts by identifying gaps, recommending enhancements, and contributing to policy development.Maintain strong knowledge of federal, state, and international employment laws and emerging workplace trends.ER Operations & InsightsManage employee relations cases through case management systems and ensure accurate documentation and tracking.Analyze employee relations data and trends to identify systemic issues and opportunities for organizational improvement.Develop dashboards, reporting, and insights that inform HR and business leaders regarding workplace risk and employee experience trends.Culture & Organizational ImpactAct as a steward of organizational culture and employee experience.Identify recurring themes and emerging workforce risks and escalate insights to HR leadership.Recommend proactive interventions, manager training, and process improvements to strengthen workplace culture and accountability.Help shape scalable employee relations practices as the function continues to evolve and modernize.QualificationsRequiredBachelor's degree in Human Resources, Business, Psychology, Organizational Development, Employment Law, or related field.8-12+ years of progressive HR or Employee Relations experience, with a minimum of 3-5 years of Employee Relations focus.Significant experience conducting complex workplace investigations independently.Strong knowledge of:Employee relations practicesEmployment lawWorkplace complianceHR policies and proceduresDemonstrated ability to influence senior leaders and navigate highly sensitive situations.Excellent interviewing, investigation, analytical, and report-writing skills.Exceptional judgment, discretion, and ability to manage confidential information.PreferredExperience within highly regulated industries such as:PharmaceuticalsBiotechnologyMedical DevicesHealthcareFinancial ServicesOther regulated environmentsExperience supporting global organizations and cross-border employee relations matters.Experience implementing or optimizing employee relations case management systems such as ServiceNow or similar platforms.HR certification (SPHR, SHRM-SCP, AWI-CH, or equivalent).Critical Success FactorsThe successful candidate will demonstrate:Deep expertise in workplace investigationsAbility to proactively identify facts, ask insightful questions, and uncover root causesStrong storytelling and influence skills when presenting findings and recommendationsObjectivity and sound judgment in ambiguous situationsEmotional resilience and composure under pressureAbility to balance employee advocacy with organizational risk managementStrong collaboration across HR, Legal, Compliance, Privacy, and business stakeholdersCommitment to creating a fair, respectful, and accountable workplaceImpact of the RoleThis role significantly influences employee trust, workplace culture, risk mitigation, and leadership effectiveness. The Employee Relations Senior Manager serves as a critical connector across HR functions and business stakeholders, ensuring employees are treated fairly, organizational values are upheld, and leaders are equipped to address workplace issues consistently and effectively.#HYBRID#LI-MF1Pay Range:$121,100 - $181,700Disclosure Statement:The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.Flex Designation:Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:In this Hybrid-Eligible role, you can choose to be designated as: 1. Hybrid: work remotely up to two days per week; or select2. On-Site: work five days per week on-site with ad hoc flexibility.Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time. #LI-HybridCompany InformationVertex is a global biotechnology company that invests in scientific innovation. Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at View email address on click.appcast.io: Boston, MAType: Full time