Senior Customer Experience Lead - Escalations & Insights
Quince
Quince is seeking a Senior Customer Experience Specialist to join our CX team in Las Vegas. You will move beyond ticket resolution to own escalated cases, identify systemic improvements, and drive operational excellence. In this role, you'll become a trusted category expert, collaborate with product, quality, and operations, and develop deep product knowledge across categories as we scale. This position offers visibility and growth into leadership or enablement tracks. #J-18808-Ljbffr Quince
$73.9k - $98.5k
Position Summary The Customer Advocacy Lead serves as a high‑level support resource... ...for managing highly escalated and sensitive cases, supporting... ...improvements. Provide insights and trend analysis to leadership... ...8+ years of experience in mortgage servicing. 8+...SuggestedWork at office- First American in Las Vegas is seeking a Customer Advocacy Lead to manage escalated cases and provide high-level support in customer advocacy. This role... ...improvements. The ideal candidate will have extensive experience in mortgage servicing and customer advocacy,...Senior
- Allegiant Air is seeking a Manager of Customer Intelligence & Experience to champion the customer voice and translate insights into product and service improvements. You will lead a team of analysts, guide cross-functional collaboration, and oversee the Voice of the Customer...Suggested
- ...Position Summary The hybrid Customer Care Supervisor leads a team responsible for... ...delivering exceptional customer experiences through proactive account... ...retention metrics Reduce escalations through proactive issue... ...metrics, and reporting insights to drive continuous...SuggestedLocal areaShift work
- Jobtailor in Las Vegas seeks an analytics professional to translate complex data into actionable business insights. You will interact with senior leaders to refine requests, conduct rigorous analyses to improve profitability and operations, and distill large datasets into...Senior
- ...Customer Service Lead Ready to lead with heart? Bring your customer service experience to a purpose-driven team. At Serenity, we're building high-impact teams and transforming the way people experience well-being. You know how to serve. We'll teach you how to guide. We...Full time
$15 - $18 per hour
...About the Job BLISS Car Wash Customer Service Lead (GSL): $15 to $18 per hour plus commission. $300 Sign on Bonus. Benefits:... ...Assistant Site Manager absence. Provide the best customer experience by training the team on all internal and external programs...Hourly payLocal areaRelocation packageFlexible hoursNight shiftWeekend work- TensorWave is seeking a Senior Solutions Engineer to be the technical backstop between our Global Operations Center and Core Engineering. You will own complex escalations for large-model deployments and translate findings into resilient product improvements. You’ll resolve...Senior
$26 per hour
...and serves millions of customers. With strong investor... ...category and customer experience - one that democratizes... ...at Quince. THE ROLE Senior Customer Experience Specialist... ...—owning complex escalations, identifying systemic... ...friction points; synthesize insights with supporting...SeniorHourly payLocal areaFlexible hours- ECP is a market-leading SaaS provider for senior living communities. We are seeking a Customer Support Specialist III to act as the final escalation and primary technical triage resource, reproducing complex issues, validating bugs, and ensuring well-documented tickets...Senior
$25 per hour
...Morrison, our strong brand identity, unwavering commitment to customer experience and belief in the success of our team members sets us apart,... ...Sales Managers to observe best practices and gain practical insights into the sales process. Complete assigned reading materials,...Hourly payTraineeshipWork at officeFlexible hours$110.7k - $218.3k
...Google Gemini, Senior Consultant, Technical... ...deeper relationships with customers through innovative strategies... ...can enhance customer experiences and drive sustained... ...teams; participate and lead aspects of the proposal... ...AI, Conversational Insights, Big Query & Looker for...SeniorLocal area- ...Senior Data Scientist Join our Sportsbook team... ...scientists in model design, experiments, and best practices.... .... Translate model insights into clear... ...fan Prior roles at leading sportsbooks Experience... ...in digital innovation, customer experience and industry...SeniorOdd jobFull time
- ...Customer Support Supervisor ISP.net is a... ...than 28 years of experience delivering fast, reliable... ...Supervisor to lead our support team and... ...efficiently, escalations are resolved appropriately... ...and operational insights with leadership.... ...with employees, senior leadership, customers...Local area
- ...close big deals? As a Field Senior Field Account Executive, you... ...prospecting to closing, while meeting customers face-to-face and driving real... ...to deliver a great customer experience Keep your pipeline tight with... ...Impact,” and continues to lead the way in digital commercial...SeniorFor contractorsWork at office
- Turner & Townsend in Las Vegas seeks an experienced Senior MEP Cost Manager to provide detailed cost reviews for electrical and mechanical... ...in price negotiations for construction projects. You will lead cost estimation, change orders, value engineering, and risk analysis...Senior
- Noovo in Las Vegas is seeking a Delivery Specialist to ensure an exceptional delivery experience from pre-delivery communication to handover and post-delivery follow-up, coordinating with Production, Service, and Sales. You will prepare vehicles, conduct comprehensive...
$24 per hour
...by clicking here ( . Job Description : Summary The Customer Service Coordinator will support the shop management process through... ...Required. ~1 year or more in customer service or comparable experience with issues resolution, Required. ~ Strong computer skills...Hourly payWeekly payFull timeMonday to Friday- Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all day-to-day functions, duties and activities for the Front-end
- ...Shift Leader in Las Vegas assists the Store Manager with daily store operations, training associates, and delivering exceptional customer service, driving KPIs and maintaining store standards. The role includes cashiering, opening/closing, merchandising, customer engagement...Shift work
- ...Customer Experience Manager I As a Customer Experience Manager I, you will serve as the primary... ...growth opportunities and provide strategic insights will be essential in enhancing service... ..., and financial performance. Lead and coordinate customer business reviews...
$92k - $142k
Senior Team Lead, Fleet Support Operations Location: Las Vegas, Nevada,... ..., and downtime, using data insights to drive accountability and... ...Serve as the primary technical escalation point, overseeing complex... ...‑on automotive technician experience. 4+ years of people...SeniorTemporary workLocal areaRelocation packageMonday to FridayShift workDay shift$120k - $150k
...for a Director of VIP Customer Experience to serve as a key... ...overall VIP program — leading from the front across... ...Player Development & Senior Executive Team Responsibilities... ...situations, and escalations with sound judgment.... ...communicate guest insight findings and recommendations...Temporary workWork at officeLong distanceFlexible hours$10 per hour
...urban mobility. At Vay, customers tap a button and a car... ...home here.Curious to experience Vay yourself? Use the... ...Head of Customer Support leads Vay’s frontline... ...performance and act as an escalation point for critical cases... ...team with data-driven insights.Act as a customer...Live inRemote workFlexible hours- ...Sr. Customer Service Representative Las Vegas... ...dynamic and ingenious Senior Customer Service... ...the merchant experience, proactively proposing... ...needs. Perform insightful data analyses to evaluate... ...and confidently lead regular client... ...listening, and de-escalation skills. Strong written...SeniorWork experience placementCasual workWork at office
- ...Senior Executive Recruiter The Lincoln Group is... ...Development team to gain insight on new positions,... ...Development team to chase leads on potential business... ...high-volume recruiting experience, preferably across the... ...in Highly Customized Executive Search and Professional...SeniorContract workInterim roleImmediate start
- Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Encourage team members to deliver excellent customer service. Must be able to overseeShift work
- EY in the United States is seeking a highly experienced Senior Manager in Commercial Analytics and Forecasting. The role leads global pharmaceutical forecasting engagements, advising senior client stakeholders and cross-functional teams to develop robust forecasts informing...Senior
$102.5k - $187.9k
...FICO, BPC, Data & Analytics, Customer, Tech/Arch and SuccessFactors... ...strategy, customer value, user experiences, processes, technology and... ...key responsibilities As a Senior Application Designer and Developer... .... Fueled by sector insights, a globally connected, multi-...SeniorSummer holidayFlexible hours$75k - $85k
...passionate about providing world class customer service to our residents. Job Description... ...who deliver extraordinary customer experiences and always strive to exceed business goals... ...AdditionalBenefits listed below. What You Will Do Lead and develop a team of at least 2 direct...Temporary workLive inLocal areaFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Customer Experience Lead - Escalations & Insights. Be the first to apply!
- customer success team lead Las Vegas, NV
- customer service coordinator Las Vegas, NV
- customer service team manager Las Vegas, NV
- customer experience team leader Las Vegas, NV
- customer experience lead Las Vegas, NV
- customer success coordinator Las Vegas, NV
- customer success lead Las Vegas, NV
- customer service team lead Las Vegas, NV
- senior associate architect Las Vegas, NV
- senior dynamics crm developer Las Vegas, NV

