Nonprofit Case Manager

Job Description

About the Opportunity

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We are seeking a compassionate, thoughtful, and highly organized Nonprofit Case Manager to support individuals and families navigating challenging circumstances. This role provides an opportunity to make a meaningful impact by working directly with applicants and grant recipients, understanding their unique situations, connecting them with resources, and helping them move toward greater stability and success.

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This is a hybrid position, with a few days each week working from our Chicago office and the remaining days working remotely.

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The Case Manager will manage an assigned caseload from initial application through ongoing follow-up, while partnering closely with the broader team to evaluate needs, identify solutions, and measure outcomes. The right person will be an excellent writer, communicator, a strong listener, and someone who can balance empathy with sound judgment and attention to detail.

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Salary Range: 60-65k

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Key Responsibilities

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• Meet with applicants to learn about their circumstances, needs, challenges, and goals, creating a supportive and comfortable environment for open conversation.
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• Review individual situations and contribute recommendations and insights during case and grant review discussions.
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• Develop meaningful, supportive relationships with grant recipients and serve as a trusted resource throughout their engagement with the organization.
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• Establish individualized plans with clearly defined goals and measurable outcomes based on each recipient’s circumstances.
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• Maintain regular contact with recipients to monitor progress, provide support, and identify changing needs or additional opportunities for assistance.
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• Evaluate case progress and outcomes and communicate key updates, observations, and recommendations to the team.
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• Maintain thorough, accurate, and timely case records and documentation.
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• Prepare clear, professional written case summaries, case notes, updates, and other communications.
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• Research and develop a network of community resources and support services that can be shared with applicants and recipients, including financial counseling and other social-service resources.
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• Build relationships with nonprofits, social workers, community organizations, and other referral partners to expand awareness of available support.
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• Help identify communities and populations that could benefit from the organization’s programs and contribute to outreach efforts.
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• Handle sensitive information and difficult conversations with professionalism, discretion, empathy, and sound judgment.
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What You Bring

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• 5+ years of professional experience in social work, case management, or a related social-services field.
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• Strong interpersonal skills and the ability to build trust with individuals from diverse backgrounds and life experiences.
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• Genuine empathy and strong social awareness, with the ability to understand different perspectives and respond appropriately to sensitive situations.
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• Excellent written and verbal communication skills, including the ability to clearly document cases and communicate information to both internal and external audiences.
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• Exceptional attention to detail and strong organizational skills.
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• Strong assessment, critical-thinking, and problem-solving abilities.
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• Ability to manage multiple cases, priorities, and follow-up activities while maintaining a high level of accuracy.
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• Resilience and the ability to remain composed and effective when working through complex or emotionally challenging situations.
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• A collaborative, solutions-oriented approach and a genuine desire to help others.
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Education & Experience

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• Bachelor’s degree in Social Work, Psychology, Sociology, or a related field preferred.
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• BSW preferred; Master’s degree is a plus.
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• 5+ years of case management experience within a nonprofit, social-service organization, community organization, or similar environment preferred.
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