Residential Account Manager

Job DescriptionAbout UsAt ILT Vignocchi, we do more than mow lawns or prune trees — we fulfill dreams by maintaining landscapes that improve lives, foster pride, and stand the test of time. With Heart, Artistry, Tenacity, and a deep commitment to Always Doing the Right Thing, we create outdoor environments that clients love and employees are proud of.Position SummaryWe are seeking a motivated, customer-focused Residential Account Manager to manage and grow relationships with our residential landscape clients. This position serves as the primary point of contact for homeowners and is responsible for ensuring properties are maintained to company standards, customer expectations are met, and opportunities for additional landscape services are identified.The ideal candidate has strong communication and organizational skills, understands landscape maintenance and enhancement services, and enjoys building long-term relationships with customers.Key ResponsibilitiesClient Relationship ManagementServe as the primary contact for assigned residential clients.Build strong, professional relationships with homeowners and maintain a high level of customer satisfaction.Conduct regular property visits and communicate proactively with clients regarding landscape conditions, recommendations, and upcoming services.Respond promptly and professionally to customer questions, concerns, and service requests.Follow up on completed work to ensure customer expectations have been met.Property & Service ManagementRegularly inspect client properties for quality, appearance, plant health, irrigation issues, and potential maintenance needs.Work closely with landscape crews and supervisors to ensure services are completed correctly and on schedule.Communicate special customer requests and property-specific instructions to field teams.Identify and resolve service or quality issues before they become customer concerns.Maintain accurate property notes, service information, photographs, and customer communications.Sales & Account GrowthIdentify opportunities for additional landscape services and property improvements.Prepare and present estimates or proposals for enhancement work such as:Seasonal color and flower installationsMulch and bed maintenanceTree and shrub installationPruning and plant careIrrigation repairs and improvementsLandscape renovationsDrainage improvementsSod and lawn improvementsSpring and fall cleanupsFollow up on outstanding proposals and work toward established sales and account-growth goals.Help retain existing customers through excellent service and proactive communication.Scheduling & OperationsCoordinate with operations and field supervisors regarding scheduling, staffing, materials, and customer priorities.Monitor upcoming enhancement projects and communicate timelines with customers.Assist in resolving scheduling conflicts or service delays.Ensure crews have clear information regarding the scope and expectations of approved enhancement work.Administrative ResponsibilitiesMaintain accurate customer records, estimates, proposals, and account notes.Review work orders and completed services for accuracy.Assist with customer billing questions and communicate account concerns to management when necessary.Track proposals, approved work, customer requests, and follow-up activities.Participate in regular production, sales, and account-management meetings.Qualifications5+ years of experience in landscaping, lawn care, property management, account management, customer service, or a related field preferred.Knowledge of residential landscape maintenance and enhancement services preferred.Strong customer service and relationship-building skills.Excellent verbal and written communication skills.Ability to recognize landscape maintenance issues and recommend appropriate solutions.Strong organizational and time-management skills.Comfortable preparing estimates, discussing pricing, and selling additional services.Ability to manage multiple customers, properties, projects, and deadlines simultaneously.Basic computer skills and ability to learn company CRM, estimating, scheduling, and work-order systems.Valid driver’s license and acceptable driving record.Ability to spend significant time outdoors inspecting properties in varying weather conditions.Key Performance ExpectationsSuccess in this position will be measured by:Residential customer satisfaction and retentionQuality of assigned propertiesResponsiveness to customer requestsGrowth of existing residential accountsEnhancement sales and proposal conversionAccuracy and timeliness of estimates and account documentationEffective communication with field and operations teamsResolution of customer concernsOverall profitability and performance of assigned accountsIdeal CandidateThe successful Residential Account Manager is proactive rather than reactive. They notice problems before the customer does, communicate clearly, follow through on commitments, and consistently look for ways to improve each client’s property.This person should be comfortable balancing customer service, landscape knowledge, sales, and operations while representing the company in a professional and dependable manner.Physical RequirementsAbility to walk residential properties and uneven terrain.Ability to work outdoors in heat, cold, and other seasonal weather conditions.Ability to occasionally lift or carry up to 50 pounds.Ability to safely operate a company vehicle.Compensation & BenefitsCompensation will be based on experience and qualifications and may include:Competitive base salaryCompany vehicle or vehicle allowanceCompany phonePaid time offHealth insuranceRetirement planTraining and professional development opportunitiesEqual Opportunity EmployerWe are committed to providing equal employment opportunities and creating a professional workplace where employees can grow and succeed.