Specialist, Customer Onboarding and Partnership

Specialist, Franchise Growth & Enablement

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Franchise enables business growth and value-creating interactions through a dynamic platform which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. Franchise is fundamental to all Mastercard business: we enable our business by licensing our customers, registering players in the payments ecosystem, along with creating and enforcing standards that govern participation. We also manage the integrity of our ecosystem by monitoring the activity of our customers through multiple performance programs.

The Franchise Growth & Enablement team is responsible for global onboarding across the organization, strategy initiatives and numerous registration programs for ecosystem participants, the technology that drives these capabilities, and finding new ways to add value through data driven insights. A centralized client relationship management approach is important for our success.

Franchise Growth & Enablement is seeking an energetic and driven individual at the Specialist level to join a global team that manages customer onboarding and various programs focused on data gathering and relationship mapping for a wide range of ecosystem participants and accompanying strategic initiatives. To perform this role efficiently, you will:

• Collaborate with internal teams to develop onboarding processes and support for various products and services
• Identify areas for process improvement and enhance customer experiences
• Create end-to-end process documentation and training guides
• Assist with creating presentations, tracking and reporting metrics and trends to management
• Participate in UAT for platform enhancements as needed
• Lead efforts to build operating efficiencies within unit including critical customer data clean-up efforts
• Support day-to-day operational activities such as data analysis, process coordination, and issue resolution
• Assist with strategic initiatives to drive incremental value for Franchise and Mastercard

The ideal candidate for this position can demonstrate the following:

• Highly motivated, demonstrated ability to take initiative and accountability
• Self-driven, intellectually curious, resourceful, and analytical
• Results-oriented problem solver, with demonstrated ability to multi-task and prioritize work
• Experience and ability to work independently to produce results in a team-oriented environment
• Strong attention to detail and organization skills
• Strong communication (written and verbal business English) and interpersonal skills
• Ability to work in a high paced environment
• Flexible and responsive, strong follow through skills and ability to set expectations
• Enthusiastic, eager to learn and work at a global financial service technology organization
• Bachelor's degree required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact View email address on click.appcast.io and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.