Client Support Representative

Job Description

Job Description

Client Support Representative

Falls Church, VA (100% Onsite)

$21-$24/hour

Ongoing Temporary Opportunity | Immediate Start

LHH is partnering with a well-established client in Falls Church, VA to identify a Client Support Representative who thrives in a fast-paced, customer-focused environment. This is an excellent opportunity for someone who enjoys problem-solving, building relationships, and delivering exceptional service while supporting a collaborative Customer Success team.

In this role, you'll be more than just a point of contact. You'll help create positive customer experiences, provide timely solutions, and serve as a trusted resource for a portfolio of valued clients. If you're passionate about helping others and enjoy working in a team-oriented environment, we'd love to hear from you.

Why You'll Love This Opportunity

• Immediate start available
• Gain valuable experience supporting a Customer Success team
• Collaborative, professional work environment
• Strong potential for long-term placement
• Competitive pay: $21-$24/hour

Schedule & Requirements

• 100% onsite in Falls Church, VA
• Background check required
• Drug screening required
• Employment verification required
• Education verification required upon offer

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts
• Respond to client inquiries and resolve issues in a timely, professional manner
• Deliver exceptional customer service and ensure a positive customer experience
• Partner with internal teams to address customer needs and requests
• Track, escalate, and communicate customer concerns while ensuring timely follow-up
• Support Customer Success Managers in maintaining strong client relationships
• Identify opportunities to improve service levels and customer satisfaction

Qualifications

• High school diploma or equivalent required
• Strong computer skills with the ability to quickly learn new software and CRM systems
• Exceptional customer service and problem-solving abilities
• Excellent written and verbal communication skills
• Critical thinking skills with the ability to adapt to changing priorities
• Professional, reliable, and team-oriented approach
• Experience in commercial real estate or property management is a plus, but not required

Benefits

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

Pay Details: $21.00 to $24.00 per hour

Search managed by: Katherine Laurrie

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.