Technical Writer Manager

Job Description

Job Description

Manager, Technical Documentation – Data Center Facilities

 

Location: Onsite – Nashville, Tennessee

Engagement Type: Contract-to-Hire

 

About the Opportunity

CAPISIUS Consulting is recruiting for a client delivering large-scale cloud data center infrastructure programs. The client's name is confidential at this stage and will be disclosed to qualified candidates during the interview process.

This is a contract-to-hire engagement. The selected candidate begins on contract through CAPISIUS Consulting, with conversion to the client's direct payroll based on performance and business need.

Role Overview

As Manager, Technical Documentation, you will lead the documentation operating model for the client's data center operations, ensuring critical procedures, standards, playbooks, knowledge articles, and turnover documentation are accurate, controlled, field-usable, and aligned to operational risk requirements. You will build and manage the systems, governance, and team capability required to keep operational documentation current across a rapidly scaling data center portfolio.

You will serve as a people leader within Central Data Center Operations, partnering with Facilities Operations, Site Readiness, Site Deployment, Commissioning, Engineering, Reliability, Safety, Security, Compliance, Training, and vendor teams to create documentation that supports safe execution, consistent operations, incident readiness, maintenance quality, and clean operational handoff.

This is not a general writing role. It is an operational documentation leadership role responsible for translating complex technical processes into controlled, repeatable, and auditable content that enables data center teams to execute safely and consistently at hyperscale.

Key Responsibilities

• Own the technical documentation strategy and governance model for Central Data Center Operations, including documentation standards, lifecycle management, approval workflows, version control, ownership, and publishing discipline.
• Lead and develop a team of documentation managers, technical writers, procedure specialists, knowledge managers, and matrixed contributors supporting data center operations content across the portfolio.
• Establish and maintain enterprise documentation standards for Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), Emergency Operating Procedures (EOPs), runbooks, maintenance work instructions, site readiness guides, turnover packages, knowledge articles, escalation guides, and operational playbooks.
• Partner with subject matter experts across facilities operations, engineering, commissioning, deployment, reliability, safety, security, compliance, and training to convert technical requirements into clear, actionable, field-ready procedures.
• Create operating mechanisms that keep documentation aligned with infrastructure changes, commissioning outcomes, CMMS activation, incident learnings, maintenance strategy, vendor scope changes, safety requirements, and operational risk controls.
• Drive documentation quality through structured reviews, procedure validation, readability standards, risk checks, field feedback loops, audit trails, and periodic refresh cycles.
• Ensure critical procedures are written for safe execution in active data center environments, including clear prerequisites, roles and responsibilities, step sequencing, risk controls, rollback criteria, communications, and escalation paths.
• Develop taxonomy, templates, metadata standards, document repositories, dashboards, and reporting mechanisms that improve searchability, adoption, compliance visibility, and content health across sites and regions.
• Partner with Training and Operations leaders so documentation supports onboarding, qualification, recurrence training, abnormal-event readiness, and consistent execution across site teams.
• Measure and report documentation health, including content currency, review compliance, open gaps, field adoption, critical procedure readiness, audit findings, and systemic documentation risks.
• Manage documentation-related vendor support, tooling, content migration, localization, and digitization efforts where applicable, meeting quality, security, and operational usability standards.
• Champion a culture of clarity, procedural discipline, safety, continuous improvement, and accountability, ensuring documentation reduces human error and strengthens operational resilience.

Required Qualifications

• 5+ years of experience in data center or equivalent technical documentation, operations documentation, knowledge management, engineering support, or documentation governance.
• 3+ years of experience leading documentation teams, programs, vendors, or cross-functional documentation initiatives supporting data center operations.
• Experience building data center documentation systems, including SOPs, MOPs, EOPs, runbooks, maintenance procedures, knowledge bases, audit documentation, and controlled operating standards.
• Strong understanding of data center operations, including electrical, mechanical, controls, network, safety, change management, incident response, maintenance, and operational turnover.
• Demonstrated ability to work with data center technical subject matter experts and translate complex field processes into clear, accurate, and executable procedures.
• Experience implementing data center documentation governance, content lifecycle controls, review cycles, version management, metadata standards, content quality metrics, and continuous improvement mechanisms.
• Bachelor's degree in Technical Communication, Engineering, Operations, Information Systems, English, Communications, or a related field preferred; equivalent data center technical documentation experience will be considered.

Skills and Competencies

• Data center documentation leadership with strong operational judgment and the ability to prioritize documentation work based on safety, reliability, compliance, and execution risk.
• Excellent technical writing, editing, information architecture, and content governance skills for data center environments.
• Ability to create concise, field-usable procedures that reduce ambiguity, improve repeatability, and support safe execution during normal operations, maintenance, deployment, and abnormal conditions.
• Strong stakeholder management across data center operations, engineering, commissioning, deployment, reliability, safety, security, compliance, training, and vendor teams.
• Strong program-management discipline, including planning, prioritization, dependency management, issue tracking, metrics, reporting, and executive-ready communication.
• High attention to detail in procedure accuracy, terminology, version control, approval records, document hierarchy, and content consistency across a global data center portfolio.
• Ability to lead through influence, build trusted relationships with technical teams, and challenge unclear or incomplete documentation before it creates operational risk.
• Bias for scalable documentation mechanisms, standardized templates, automation, digitization, knowledge reuse, and continuous improvement.

Preferred Skills and Certifications

• Experience in hyperscale data centers, cloud infrastructure, colocation environments, utilities, industrial operations, manufacturing, aviation, healthcare, energy, or other mission-critical settings is strongly preferred.
• Experience managing controlled documentation for SOPs, MOPs, EOPs, change management, incident response, maintenance programs, safety procedures, commissioning turnover, or regulatory and audit requirements.
• Familiarity with Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), Building Management Systems (BMS), Electrical Power Monitoring Systems (EPMS), Supervisory Control and Data Acquisition (SCADA), ticketing systems, learning management systems, document management systems, knowledge bases, or content management platforms.
• Experience with structured authoring, content taxonomy, metadata, document control, SharePoint or Confluence-style knowledge repositories, XML/DITA concepts, or digital procedure platforms.
• Certifications or training in technical communication, knowledge management, ITIL, Project Management Professional (PMP), Lean, Six Sigma, quality management, document control, or safety and compliance frameworks.
• Experience creating documentation for global audiences, multi-site operations, regulated environments, or teams with varying levels of technical depth.

Key Skills

Technical documentation • Data center operations • Standard Operating Procedures (SOPs) • Methods of Procedure (MOPs) • Emergency Operating Procedures (EOPs) • Runbooks • Maintenance work instructions • Turnover packages • Site readiness guides • Knowledge articles • Escalation guides • Operational playbooks • Documentation governance • Content lifecycle management • Version control • Approval workflows • Metadata standards • Content taxonomy • Information architecture • Structured authoring • XML/DITA • Document control • SharePoint • Confluence • Knowledge management • Computerized Maintenance Management Systems (CMMS) • Data Center Infrastructure Management (DCIM) • Building Management Systems (BMS) • Electrical Power Monitoring Systems (EPMS) • Supervisory Control and Data Acquisition (SCADA) • Learning management systems • Change management • Incident response • Commissioning turnover • Reliability • Audit documentation • Mission-critical facilities • Hyperscale data centers • Colocation • Cloud infrastructure • ITIL • PMP • Lean • Six Sigma • Technical writing • Procedure validation

Work Environment and Physical Demands

This is a mission-critical documentation leadership role supporting 24/7 data center operations where safety, uptime, procedural accuracy, and operational consistency are essential. Regular attendance, collaboration across time zones, schedule flexibility, and occasional support during major incidents, readiness milestones, audits, or urgent documentation updates may be required.

To perform these duties, you must be able to work in office, remote collaboration, construction, campus, and active data center environments as needed; walk sites; observe field procedures; participate in readiness reviews; and safely engage in documentation validation activities, with or without reasonable accommodation.

Why Join?

• Global impact at scale: build documentation systems that directly support the safe, reliable, and consistent operation of cloud data centers across regions and continents.
• Technically rigorous environment: work alongside experienced operations, engineering, commissioning, deployment, automation, reliability, safety, security, and compliance teams in a rapidly scaling hyperscale cloud infrastructure environment.
• Culture built on operational excellence: join an organization that treats safety, process discipline, clear ownership, documentation quality, accountability, and continuous improvement as foundational to protecting uptime and customer trust.
• Long-term career development: technical development and growth opportunities for professionals building careers in cloud infrastructure, operations excellence, and technical documentation leadership.

Equal Employment Opportunity

CAPISIUS Consulting and its client are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Both CAPISIUS Consulting and its client are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. If you require an accommodation to participate in the recruiting process, please let us know when you apply.