Customer Service Support

Job Description

Job Description

LHH Recruitment Solutions has partnered with a large non profit organization. We are seeking a customer-focused and detail-oriented Seasonal Donor Relations Associate to support a busy philanthropic services organization during its peak giving season. This role serves as a primary point of contact for donors, financial advisors, and other stakeholders, providing exceptional service through phone, email, and online communications. The ideal candidate thrives in a fast-paced environment, communicates professionally, and enjoys helping others while maintaining a high level of accuracy and organization. This seasonal opportunity is ideal for individuals with strong customer service experience who are looking to gain experience within a mission-driven organization while supporting donor engagement and operational activities during the busiest time of year.

Seasonal Donor Relations Associate

Location: Conshohocken, PA (Hybrid, 3 days onsite / 2 days remote) Pay Rate: $20-$23 per hour Duration: October through January (Seasonal Contract) Schedule: Full-Time, Monday-Friday

Key Responsibilities

• Deliver exceptional customer service by responding to donor and advisor inquiries via phone, email, and other communication channels.
• Provide timely, accurate, and professional support while maintaining a donor-centric approach.
• Track, document, and manage inquiries, requests, and case activity within a CRM or case management system.
• Escalate complex issues to appropriate internal teams and subject matter experts when necessary.
• Conduct follow-up communications to ensure inquiries and requests are resolved efficiently.
• Support increased service demands during peak giving season, particularly from October through December.
• Assist with data entry, record maintenance, and administrative support functions.
• Collaborate closely with cross-functional teams to ensure an exceptional client experience.
• Participate in training sessions, team meetings, and process improvement initiatives.
• Complete special projects and additional responsibilities as assigned.

Qualifications

Required

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional phone etiquette and written communication skills.
• Strong computer proficiency, including Microsoft Office applications.
• Ability to handle confidential and sensitive information appropriately.
• Reliable attendance and commitment throughout the contract assignment.

Preferred

• 1-2 years of customer service, call center, client support, or administrative experience.
• Experience working with CRM systems such as Salesforce or similar platforms.
• Experience supporting clients, customers, or donors in a high-volume environment.

Ideal Candidate Profile

The successful candidate will be:

• Service-oriented and passionate about delivering an exceptional customer experience.
• Professional, personable, and able to communicate effectively with diverse audiences.
• Self-motivated with strong problem-solving skills.
• A collaborative team player who thrives in a deadline-driven environment.
• Comfortable managing high volumes of inbound inquiries during peak operational periods.

Work Environment & Schedule

• Hybrid schedule with 3 days per week onsite in Conshohocken, PA .
• Full-time hours, Monday through Friday.
• Flexibility to support increased business demands during the busiest months of the giving season.
• Seasonal contract running from October through January .

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance

Pay Details: $20.00 to $23.00 per hour

Search managed by: Cassandra Coakley

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.