General Service Manager Operations

Benefits Company parties Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Paid time off Training & development Vision insurance Wellness resources Full QSEHRA Health Benefits - Dental/Vision/Health ($512 towards a plan of your choosing per month) Generous Paid Time off Accrual (80 hours first year), then goes up from there 5 Paid Sick Days given each year (to care for yourself or loved one) Paid Holidays Gym membership reimbursement Consistent workdays (Mon‑Fri, no weekends) Job Summary We are looking for an experienced General Service Manager to lead our service and warehouse operations. The ideal candidate will have excellent communication and customer relationship skills, strong service coordination capabilities, and a proven track record of team management. The role includes overseeing field service technicians, managing warehouse logistics, coordinating early morning crew loading, and ensuring smooth service documentation for hot tubs and swim spas. Responsibilities Team Leadership: Manage and inspire a team of pool and spa service professionals to ensure high employee morale, exceptional customer satisfaction, and department profitability. Morning Dispatch & Loading: Oversee the warehouse operations and coordinate the loading of service vehicles each morning to ensure crews have the correct equipment, parts, and chemicals to start their day efficiently. Operational Oversight: Oversee the day‑to‑day operations of the service department, ensuring maintenance, water chemistry diagnostics, and equipment repairs are completed efficiently and correctly. Warehouse Management: Maintain warehouse organization, manage inventory levels of parts and chemicals, and track incoming and outgoing equipment shipments. Mentorship & Growth: Train and mentor service advisors, warehouse staff, and field technicians on industry best practices, safety standards, sales techniques, and customer service excellence. Workflow Management: Help with directing the scheduling and dispatching of field technicians for optimal route efficiency. Documentation: Manage the flow of service department paperwork, including equipment warranties, water analysis reports, and service invoices. Qualifications High school diploma or GED required; bachelor’s degree preferred. Valid state‑issued driver’s license and a clean driving record are required. Successful completion of a background screening. Management Experience: At least two years of experience as a service manager or supervisor, preferably within the pool and spa, logistics, or mechanical service industries. Logistics Skills: Previous experience overseeing warehouse inventory and managing the morning dispatch/loading of field‑based crews is required. Technical Knowledge: Deep understanding of pool and hot tub equipment (pumps, filtration systems, heaters, automation), water chemistry, and spa electronics is highly preferred. Certified Pool Operator (CPO) or APSP/PHTA certification is a major plus. #J-18808-Ljbffr RECREATION UNLIMITED