Director of Wealth Management & Client Services

Guardian Resources is a fast-growing, purpose-driven wealth management firm overseeing $175M in client assets and scaling toward a $1B long-term vision. We specialize in retirement and estate planning, integrating financial, tax, and legal strategies to help clients achieve lasting peace of mind. With a strong leadership team across operations, marketing, and finance, our mission is to deliver clarity, confidence, and excellence to every client relationship. Position Summary The Director of Wealth Management & Client Service provides leadership, accountability, and strategic direction for our advisory and service teams. This role ensures clients experience exceptional planning, flawless onboarding, and consistent service at every stage of their relationship with Guardian Resources. Reporting to the Director of Operations, the Director of Wealth Management & Client Service is accountable for department hiring and training, advisor performance, client retention, and the development of scalable service models that align with the firm’s growth goals. This position requires presence, collaboration, and the ability to develop both advisors and service professionals into high-performing teams. The role also demands consistent alignment with Guardian Resources’ values: Passion, Authenticity, Gratitude, Excellence, and Service. Key Responsibilities Client Service & Relationship Management Ensure consistent, high-quality client experience across all touchpoints. Develop and implement tiered client service models that align with business goals. Oversee client onboarding, ensuring seamless handoffs from sales to service. Monitor client satisfaction through surveys, retention metrics, and feedback. Wealth Management Oversight Lead, coach, and develop financial advisors and service team members. Oversee advisor training and development, ensuring excellence in planning and client care. Support ongoing advisor education in financial planning, estate planning, and product knowledge. Drive cross‑selling opportunities across tax, legal, insurance, and financial solutions. Operational & Strategic Leadership Partner with DOO and leadership team to align service processes with firm‑wide goals. Ensure processes, workflows, and tools support efficiency and scalability. Develop KPIs for advisors and service staff that cascade from firm‑level goals. Champion a culture of accountability, continuous improvement, and excellence in client care. Cross‑Functional Collaboration Work closely with Marketing to ensure qualified leads transition smoothly into discovery and analysis. Collaborate with Finance to ensure client onboarding and billing processes are accurate and timely. Partner with Legal) to integrate estate planning into the client experience. Executive Leadership Expectations Take ownership of client service and wealth management outcomes. Translate company vision into client‑facing strategies and advisor development priorities. Lead leaders‑build managers and high performers beneath this role. Collaborate cross‑functionally to eliminate silos and ensure seamless client journeys. Focus Areas Strategy: Develop and refine scalable client service and wealth management models. Execution: Ensure consistent delivery of client service standards, from onboarding through ongoing reviews. People: Hire, coach, and develop advisors and service staff to scale beyond themselves. Daily/Weekly Rhythm 40% People: 1:1s with advisors and service leads, coaching, performance reviews. 30% Strategy & Planning: conducting client reviews, developing client service models, dashboards and retention strategies. 20% Cross‑Functional Collaboration: leadership meetings, syncing with sales, service, and legal. 10% Escalations: handling complex client issues not resolved at lower levels. Mindset Think in systems — create scalable and repeatable service processes. Act like an owner — steward client relationships and advisor performance. Provide upward clarity and enforce downward accountability. Anticipate client needs and industry changes to prevent service gaps. Coach and develop others to multiply leadership capacity. Key Performance Indicators (KPIs) Net new assets under management (AUM). Client satisfaction scores (NPS/CSAT). Number and quality of client reviews completed per advisor. Timeliness and accuracy of onboarding and service requests. 98%+ case prep accuracy. Efficiency of advisor‑to‑service team handoffs. Demonstrated alignment with Guardian Resources’ values in client and team interactions. Qualifications 7–10+ years of experience in wealth management, client service, or financial advisory leadership. Proven ability to manage advisors and client service staff in a high‑growth environment. Strong knowledge of retirement, estate, tax, and investment planning. Experience designing and implementing client service models. Excellent communicator and relationship builder with clients and staff. Systems‑oriented leader with attention to scalability, accountability, and execution. Demonstrated alignment with Guardian Resources’ values: Passion, Authenticity, Gratitude, Excellence, and Service. Professional designations such as CFP®, ChFC®, or similar strongly preferred. What Success Looks Like Scalable client service model launched and fully adopted by advisors and staff. Advisors consistently meeting or exceeding new business goals and retention targets. Client satisfaction scores show measurable improvement year over year. Service handoffs between sales, advisors, legal, and client service executed flawlessly. Leadership team views the Wealth Management & Client Service function as a model of Excellence and Service. The Director is known for leading with Passion, Authenticity, and Gratitude, building trust with clients, advisors, and the leadership team. #J-18808-Ljbffr Guardian Resources