Business Operations Analyst II/Senior

Company Federal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives.

As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence. Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99. This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

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Conduct business process and operations analysis, needs assessments, and cost/benefits analyses in order to advance business initiatives and assist management in the decision-making process. May contribute to or lead basic to moderately complex projects for the function, Bank or System. Supports operations and assists management through analytical and technical skills to gather and assess data, make recommendations for improvements, and periodic reporting.

Essential Accountabilities

1.Conducts complex financial/operational analysis to ensure data accuracy and integrity and to identify trends and operational efficiency improvements. Keeps abreast of changes in policies and procedures affecting multiple areas, and monitors and reports on specific trends.

2.Develops and recommends actions associated with quality, performance, and financial statistics to exceed productivity and quality objectives.

3.Clearly communicates conclusions, analytical findings, reporting information and system enhancements regarding complex topics to key stakeholders.

4.Represents the Bank on District, System and/or industry level work groups involving strategic issues or projects. May lead or work independently under the direction of a workgroup or subcommittee. Where appropriate, may develop overall project plans that achieve desired outcomes, comply with standards and procedures, and produce high-quality, cost-effective solutions.

5.Maintains an advanced working knowledge of operations, as well as advanced level of technical expertise, to support the function. May provide technical support to internal or external customers and serve as a technical liaison between information technology, System groups and/or customers.

6.Provide technical training on all analytical tools and requirements and serve as a mentor for new hires.

7.Serves in a consulting role providing innovative and knowledgeable support to the function for identifying and resolving policy, operational and compliance issues. Establishes metrics required to measure

• Performs other duties as assigned or requested.
• Adheres to the Bank's attendance policies through regular and prompt attendance.

Education and Experience

Business Operations Analyst II

• Bachelor's degree with 3+ years of related work experience or
• Associate's degree with 5+ years of related work experience

Business Operations Analyst Senior

• Bachelor's degree with 5+ years of related experience

Knowledge and Skills

• Advanced knowledge of regulations, procedures and practices related to the cash services/logistics industry.
• Advanced ability to lead independent research
• Advanced Project Management
• Advanced MS Office proficiency
• Intermediate Knowledge of video surveillance equipment and required views in a valuables handling environment.
• Intermediate knowledge of physical and logical access systems
• Advanced verbal and written communication.
• Advanced business acumen and analytical skills
• Intermediate SQL / ad-hoc query / data warehouse
• Intermediate knowledge or experience with COSO/SOX compliance. Knowledge or exposure to a highly controlled/regulated environment.
• Intermediate understanding of Custody Control and Principals and Standards (CCPS) and Treasury Currency Operations Manual (TCOM).

Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA

The expected starting salary range for the Business Operations Analyst II is between ​$66,100 and $82,600 annually and for the Business Operations Analyst Senior is between $81,600 and $102,000 . Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and market data.

The Cleveland Fed offers benefits to support overall health and financial security. Learn more about our benefits here:

Physical Demands and General Working Conditions

This is not necessarily an exhaustive list of all responsibilities, duties, standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, the Federal Reserve Bank of Cleveland reserves the right to revise this or any job description at any time.

Reasonable Accommodation Statement - The Federal Reserve Bank of Cleveland is committed to ensuring that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. To request a reasonable accommodation for any part of the employment process, please send an email to View email address on aiapply.co .

Bank’s Ethics Rules and Drug Testing :

As a condition of employment, Federal Reserve Bank of Cleveland employees must comply with the Bank’s ethics rules which generally prohibit employees, their spouses/domestic partners, and minor children from owning or controlling, directly or indirectly, any debt or equity interest in a depository institution or an affiliate of a depository institution. A "depository institution" means a bank, a trust company, or any institution that accepts deposits, including a bank chartered under the laws of a foreign country. In addition, employees (and their spouses/domestic partners, and minor children) may not own shares of mutual funds, unit investment trusts or ETFs that have a policy, as stated in the prospectus, of concentrating in the financial services industry and that have underlying investments in banks or other depository institutions. If you or your spouse/domestic partner or minor child own such securities and would not be willing or able to divest them if you accepted an offer of Bank employment, you should raise this issue with the recruiter for this posting.

In addition, as a condition of employment, candidates must undergo a background check and will be tested for all controlled substances prohibited by federal law, to include marijuana, prior to hire and for certain safety sensitive positions during employment.

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Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels

Full Time / Part Time

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The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers ( or through verified Federal Reserve Bank social media channels.

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