Operations Analyst Sr - Retail Bank Operations
$37.5k - $62.5kPNC Financial Services Group, Inc.
- **Position Overview**The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As an Operations Analyst Sr within PNC's Retail Bank Operations organization, you will be based in Cleveland, OH. Schedule: Monday - Friday 7:30am - 4:00pm EST We are seeking a detail-oriented and professional team member to join our Subpoena Processing team. Candidates must possess an excellent command of the English language, including strong written communication skills, as the role involves reviewing, interpreting, and responding to legal documentation.. The ideal candidate is highly organized, able to work independently, and comfortable managing time-sensitive and confidential information in a fast-paced environment. The Subpoena Processing team handles legal process requests and customer notification activities, requiring strong attention to detail and adherence to established proceduresPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.# **Job Description*** Executes routine and complex transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas.* Identifies and addresses exceptions. May serve as a point of escalation for complex transactions. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions.* Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable.* Provides consultation and advice to internal and external customers. May review existing processes and recommend improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires.* May review transactions and related documents to verify completeness, accuracy and conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:* **Customer Focused** - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.* **Managing Risk** - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.# **Qualifications**Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.## **Preferred Skills**Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)## **Competencies**Accuracy and Attention to Detail, Effective Communications, Managing Multiple Priorities, Operational Functions, Problem Solving, Process Management, Products and Services, Standard Operating Procedures## **Work Experience**Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.## **Education**Associates## **Certifications**No Required Certification(s)## **Licenses**No Required License(s)## **Language Assessments**No Required or Preferred Language Assessments# **Pay Transparency**Base Salary: $37,500.00 – $62,500.00Salaries may vary based on geographic location, market data and on individual skills, experience, and education.# **Application Window**Generally, this opening is expected to be posted for two business days from 10/08/2026, although it may be longer with business discretion.# **Benefits**PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
- J-18808-Ljbffr PNC Financial Services Group, Inc.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Operations Analyst Sr - Retail Bank Operations in Cleveland, OH vacancy
- PNC Financial Services Group, Inc. is seeking an Operations Analyst Sr in Cleveland, OH, within Retail Bank Operations. The role focuses on subpoena processing, handling legal documents, and maintaining strict data handling standards in a fast-paced in-office environment...SeniorWork at office
- ...Description: This position will be a hybrid role, reporting into our Cleveland, Ohio office The Procurement and Operations Sr. Analyst supports Procurement, broader Operations functions, and FP&A through cross-functional analysis, reporting development, and...SeniorWork at officeLocal area
Brook & Whittle
Cleveland, OH22 days ago - ...structures, and negotiation strategies. Integrates financial, operational, and market insights from multiple business areas to assess risks... ..., not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing...SeniorContract workCasual workWork at office3 days per week
Medical Mutual of Ohio
Cleveland, OH5 days ago $72k - $78k
...Sales Operations Analyst IWe're Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We're laser focused on helping the world's largest and most trusted auto manufacturers grow their tire business—in fact, we'...SuggestedDealer Tire
Cleveland, OH2 days ago- Description As Data Operations Analyst, you will own lead and account data quality for Hotels, making sure every prospect flowing from all source systems into rep pipelines is accurate, deduplicated, enriched, and meets category criteria before it ever reaches the field...Suggested
$30 per hour
...and services on time, while ensuring efficiency and cost-effectiveness throughout the supply chain. Role Overview The Operations Analyst intern will assist with supporting customer projects, internal team projects, working with suppliers/vendors, creation of part...Hourly payTemporary workInternshipFlexible hoursOracle
Cleveland, OH4 days ago$77k - $130k
...success. As a Process Improvement Consultant Senior within PNC's Retail Bank Operations- OPEX (Operational Process Excellence)team, you will be based... ...management functions. As a Process Improvement Consultant Sr, you will: Design solutions that incorporate intelligent...SeniorFull timeTemporary workPart timeWork experience placementWork at officeThe PNC Financial Services Group
Cleveland, OH4 days ago- ...Telework Eligible Yes Major Duties Serves as an Operations Analyst for DLA Energy Japan and Okinawa, providing direct analytical support to the Japan office group. Holds primary responsibility for conducting joint operational fuels planning on behalf of the...Full timeWork at officeRemote work
Defense Logistics Agency
Cleveland, OH5 days ago $65k - $80k
...Software Lifecycle an area of great opportunity for potential candidates. What will you be doing? As the Customer Experience Operations Analyst, your key areas of focus will be: Gainsight administration Customer digital journey mapping As the internal team...Full timeContract workWork experience placementFlexible hoursShift workWorld Wide Technology
Cleveland, OH2 days ago$87.4k - $253k
...firm based in California is seeking a Technology Strategy Manager/Sr. Manager to advise clients in the Products industry on... ...responsible for driving strategic opportunities that transform business operations and developing relationships with senior clients. This position...Senior- ...production methods to drive continuous improvement · Implement productivity improvements across manufacturing operations · Collaborate closely with CNC programmers and production personnel to develop SOPs and detailed work...Senior
Search Masters, Inc
Cleveland, OHmore than 2 months ago - ...for a variety of public and private infrastructure projects. This individual will collaborate closely with executive leadership, operations teams, subcontractors, and suppliers to position the company for continued growth and project success. This role offers the opportunity...SeniorFor subcontractor
CBIZ Talent and Compensation Solutions
Cleveland, OH13 days ago $110k - $140k
...activities, from concept and development through commercialization and growth. Collaborate with sales, marketing, engineering, and operations teams to ensure successful product launches and ongoing market success. Build relationships with utility customers, safety...SeniorStaffing Solutions Enterprises
Cleveland, OH4 days ago- ...Search Masters has carved a niche in placing industrial engineers, manufacturing engineers, manufacturing managers, plant managers, operations professionals, and other functional roles such as IT, Sales, Marketing, and Accounting. Search Master's knowledgeable and...Senior
Search Masters, Inc
Cleveland, OH21 days ago $90k
...reporting Assist with ownership allocations, property transactions, and lender reporting Partner with Asset Management and Operations on portfolio performance Recommend process improvements and help strengthen reporting efficiencies We're Looking For ~...SeniorResilience Group
Cleveland, OH14 days ago- ...customized gear drives, is currently seeking candidates like YOU for Sr. Manufacturing Engineer - CNC Programming . We are seeking... ...duties may be assigned. Develop and maintain sequence of operations to produce parts in conformance with product drawings....Senior
Cleveland Gear Co
Cleveland, OH5 days ago - ...expectations for activity and revenue goals. Taking ownership of accounts to ensure success in collaboration with the Account Operations team Collaborating with your fellow colleagues to drive success through teamwork Other duties as assigned Job Requirements...SeniorFull timeRemote workFlexible hours
Q1Media
Cleveland, OH1 day ago $96k - $181k
...industry knowledge and Key's product set. Sr. Payments Advisors serve as the client's... ...and sales visibility.Working with Sales Analyst, effectively prepare sales presentations... ..., payment processing, commercial banking operations and supply chain managementProven ability...SeniorFull timeWork at officeLocal areaFlexible hoursNight shiftKeyBank
Cleveland, OH1 day ago- ...and external consultants to create innovative, memorable, and operationally successful environments that elevate the guest experience and... ...creative direction across gaming, hospitality, entertainment, retail, and commercial projects. Develop concepts, space plans, renderings...SeniorFor contractorsHome office
JACK Entertainment
Cleveland, OH1 day ago - ...supply chain strategy and execution within a fast-paced labeling manufacturing environment. This role oversees Sales, Inventory, and Operations Planning (SIOP), demand and supply planning, procurement, and supplier management to ensure optimal service levels, cost...SeniorContract workLocal area
Brook + Whittle
Cleveland, OH2 hours ago - ...Search Masters has carved a niche in placing industrial engineers, manufacturing engineers, manufacturing managers, plant managers, operations professionals, and other functional roles such as IT, Sales, Marketing, and Accounting. Search Master's knowledgeable and...Senior
Search Masters, Inc
Cleveland, OHa month ago - ...contractual customer experience that is modular and scalable.You will partner with Global Capability Managers, Product Managers, Segment Operations, and other departments. This partnership will create the simplification of our contractual services offers. Additionally, it will...SeniorFull timeContract workWork at officeVisa sponsorshipWork visaFlexible hours
Rockwell Automation
Cleveland, OH3 days ago - ...anywhere near Cincinnati, Columbus, Cleveland or PittsburghThe Sr. Cybersecurity Advisor (or CSA as we call it) plays a critical role... ...knowledge of the client’s security environment, business operations, security needs, and risk appetite. Identify their security concerns...SeniorFull timeWork experience placementLocal areaRemote workWork from home
Optiv
Cleveland, OH5 days ago $91.1k - $179.5k
...to provide clear guidance to othersThe Team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered...SeniorLocal areaDeloitte
Cleveland, OH2 days ago- ...alignment Track and report KPIs (adoption, usage, performance, revenue trends) Coordinate go-to-market with Marketing and Operations Manage incidents, feedback, and ongoing improvements Collaborate with third-party vendors (white-label/co-branded services)...SeniorContract workFor contractorsWork at officeImmediate startRemote work
TriOptus LLC
Cleveland, OH3 days ago $90.4k - $168.2k
...manage user access permissions, assist with basic system configurations, and provide frontline troubleshooting support to resolve operational issuesAssist in gathering, compiling, and documenting business and functional requirements from contracting practitioners; draft...SeniorContract workH1bLocal areaKPMG
Cleveland, OH2 days ago- The Sr. Director, Asset Accounting is a strategic finance leader responsible for the global accounting strategy, governance, operations, and transactional execution for inventory, fixed assets, real... ...identification numbers, date of birth, or bank account numbers during the...SeniorContract workFor contractorsLocal areaWork visa
Sherwin-Williams
Cleveland, OH4 days ago $105.4k - $207.8k
...content and user safety risks, and leading incident response for trust and safety mattersCollaborating with legal, policy, product, operations, data protection, and engineering stakeholders to implement solutions and improve program effectivenessA successful candidate...SeniorLocal areaVisa sponsorshipDeloitte
Cleveland, OH1 day ago- ...Aldeveron and Integrated DNA Technologies (IDT), two of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared... ...and unlocking human potential—one discovery at a time. The Sr. Director, Finance Operations and Manufacturing will serve as...SeniorFull timeRemote work
Danaher Corporation
Cleveland, OH2 days ago $86.9k - $121.88k
...Job Title: Sr. Statistical Programmer Job Summary The Senior Statistical Programmer develops, validates, and documents statistical... ...Collaborate with biostatisticians, data managers, and clinical operations, medical affairs, and other cross-functional teams to ensure...SeniorJobrapido
Cleveland, OH3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Operations Analyst Sr - Retail Bank Operations. Be the first to apply!
Related searches
- security operations center analyst Cleveland, OH
- customer success operations analyst Cleveland, OH
- operations analyst Cleveland, OH
- operation strategy cost manager Cleveland, OH
- gas operations Cleveland, OH
- port operations Cleveland, OH
- banking operations Cleveland, OH
- travel operations Cleveland, OH
- loan operations Cleveland, OH
- creative operations Cleveland, OH